Customer Service Advisor

Careerlink Ltd; Nuneaton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency in Nuneaton is looking for a Customer Service Advisor to join a supportive team. The role involves providing assistance to customers via phone, email, and live chat, ensuring their questions are answered and issues are resolved. The ideal candidate will possess excellent communication skills and a proactive, customer-focused attitude. This full-time position offers a competitive pay rate and opportunities for professional development.

Benefits

Competitive hourly pay

Friendly and supportive team culture

Opportunities for learning and development

Qualifications

• Strong communication skills are essential.
• Ability to provide proactive customer support.
• Experience working well in team settings.

Responsibilities

• Serve as first point of contact for customers.
• Handle enquiries and resolve issues via various channels.
• Ensure a positive customer experience during interactions.

Skills

Excellent communication and listening skills

Proactive customer-focused approach

Teamwork

Problem-solving skills

Job description

Location: Nuneaton
Hours: Full-time, 37.5 hours per week
Working Pattern: Monday to Friday, 9:00am - 5:00pm / 9:30am - 5:30pm
Pay Rate: £12.60 per hour

About the Role:
We are seeking a dedicated and professional Customer Service Advisor to join our Client's growing team. In this role, you will be the first point of contact for customers, providing support over the phone, email, and live chat. You'll handle enquiries, resolve issues, and ensure that every customer receives a positive experience.

What We're Looking For:

• Excellent communication and listening skills
• A proactive, customer-focused approach
• Ability to work well within a team environment
• Good problem-solving skills and attention to detail

What We Offer:

• Competitive hourly pay
• Friendly and supportive team culture
• Opportunities to learn and develop within the company

If you're passionate about delivering great service and want to be part of a welcoming team, please apply for the role with your most recent CV or give us a call on 01922723576 option 2!

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