Customer Service Advisor

Flagship Group; Norwich; On-site; GBP 19,000; Part time

Job summary

A leading customer service provider in Norwich is seeking a Customer Service Advisor to deliver outstanding service in a dynamic environment. This part-time role offers competitive pay of £18,184.40 per annum. Ideal candidates will have experience in phone-based customer service and be proficient in Microsoft Office. Responsibilities include resolving queries and logging call details efficiently.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience in a customer service phone role is essential.
• Must be proficient in Microsoft Office applications.
• Strong communication skills are required.

Responsibilities

• Provide excellent service to customers in the Contact Centre.
• Log details of all calls accurately.
• Resolve queries at the first point of contact.

Skills

Proven experience in a phone-based customer service role

Excellent verbal and written communication skills

Outstanding customer service skills

Ability to think laterally and work independently

Education

NVQ in Customer Service

GCSE level education

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor!

This role is a part time, fixed term contract until 31st of July 2026

Working hours: Saturday and Sunday 08:00am - 17:00pm

Key Responsibilities

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Please see the Job Description for full details of your day-to-day duties and responsibilities.

In return for your hard work, we offer a competitive salary of £18,184.40 per annum and a benefits package. Click here to see more about our benefits.

If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.