Customer Service Advisor

Route 1 Recruitment; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading delivery service provider in Northampton is seeking Customer Service Advisers to join their expanding team. Responsibilities include managing inbound and outbound calls, resolving customer complaints, and updating clients on delivery times. Candidates should have customer service experience, be flexible with working hours, and possess good spoken and written English skills. This role offers a supportive working environment and competitive hourly pay.

Qualifications

• Experience in customer service, via phone or in person.
• Flexibility regarding working hours.
• Reliable and able to maintain records.

Responsibilities

• Manage inbound and outbound customer calls.
• Resolve product or service complaints efficiently.
• Update customers on delivery schedules.

Skills

Customer service experience

Good level of spoken English

Good level of written English

Basic computer skills

Job description

Our client is a leading provider in the two-man delivery marketplace, with an unrivalled reputation which has helped cement its position as the preferred delivery partner for some of the UK’s largest best-known retailers and they are looking for Confident and ambitions Customer Service Advisers to become part of their ever expanding team.

Duties:

• Taking inbound calls and making outbound calls
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Updating clients on delivery times
• Maintains customer records by updating information
• identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools

Location:

• Lodge farm industrial estate, NN5 (Easily commutable on public transport)

Working hours:

• Monday – Sunday - 5 days a week on a rota (8 hours in a working day)
• £7.83 per hour

About you:

• Customer service experience, over the phone or face to face
• Be flexible in regards to working hours
• Good level of both spoken and written English
• Basic computer skills
• Reliable

If you think this might be the right opportunity for you click apply now!