Customer Service Advisor

SSCL; Newport; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading service provider in the UK is looking for Customer Service Advisors to join their team in Newport. This full-time role involves handling inbound calls for the Ministry of Justice and HMPPS, requiring empathy, emotional resilience, and a commitment to support. Full training is provided, making it accessible for those without prior experience. Advisors will work onsite two days a week, ensuring a supportive and professional environment. Suitable candidates will thrive in dynamic conversations and maintain focus while working from home.

Qualifications

• No prior experience is necessary; full training provided.
• Ability to remain calm and compassionate during challenging conversations.
• Willingness to support others through sensitive discussions.

Responsibilities

• Handle inbound calls for the Ministry of Justice and HMPPS.
• Provide support and information with empathy and understanding.
• Work rotational shifts and maintain professionalism at all times.

Skills

Empathy

Emotional resilience

Calm under pressure

Job description

Do you naturally approach others with empathy and understanding, even when conversations are challenging? Are you proud of your ability to stay calm, patient, and professional while offering support?

Were currently looking for Customer Service Advisors to join our team in a dynamic and fast-paced environment. In this role, youll be handling inbound calls to the Ministry of Justice (MOJ) and His Majestys Prison and Probation Service (HMPPS) switchboarda vital service supporting government-run prisons across England and Wales.

No prior experience is necessary, as full training will be provided. What matters most is your ability to remain calm and compassionate under pressure. Were looking for individuals who bring emotional resilience, empathy, and a genuine desire to support others through sometimes sensitive and challenging conversations.

This is a full-time position of 37.5 hours per week, Monday to Friday. Shifts are rotational between 7 : 00am and 8 : 00pm, and we can accommodate either 5 x 7.5-hour shifts or 4 compressed days. Youll be based onsite in Newport two days per week (Thursday and Friday), with the remaining days worked from home. When working remotely, we expect the same level of focus and conduct as in the officefree from distractions and always ready to take your next call.