Customer Service Advisor

Halo Accident Repair Centre Ltd; Nether Poppleton; On-site; GBP 30,000; Full time

Job summary

A leading accident repair group in York seeks a Customer Journey Specialist to oversee the administration of vehicle collections and deliveries. The role emphasizes exceptional customer service, vehicle inspection, and logistical planning. Ideal candidates should have a full UK driving license and possess strong organizational skills. The position offers a competitive salary, extensive employee benefits, and career development opportunities.

Benefits

Employee assistance program

Health insurance

Cycle scheme

Gym discounts

25 days holiday plus public holidays

Life Insurance

Free fruit and pizza

Pension contributions

Qualifications

• Full UK Driving License required.
• Able to complete tasks within given time frames.
• Keen to support others and work in a team.

Responsibilities

• Inspecting vehicles and assessing damage.
• Handling customer administration duties.
• Planning logistics and transporting vehicles.

Skills

Self-motivated

Enthusiastic

Organised

Team player

Attention to detail

Job description

Customer Journey Specialist

Salary: £30,000 per annum with an increase on completion of 6 month probation.

Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.

Halo ARC York

Start Date: 20/10/2025

Halo is the industry leading UK-based accident repair group, with 36 established accident repair centres across the UK and we are still growing.

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages!

We are looking for a Customer Journey Specialist to join our BRAND NEW Accident Repair Centre in York. This will be our 37th site! The position is a high-profile position within the business and your general job functions include controlling all elements of the site’s administration. The post holder will ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner. Providing an exceptional standard of customer service at all times.

Take at look at what you will be doing here [https://youtu.be/jdp_-KpIZE8?si=14uosjC67JDSKZSj]!

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it!

The role will include, but is not limited to:

• Inspecting vehicles and assessing damage; taking clear photos throughout.
• Administration duties, including liaising with customers.
• Logistical planning and transport planning.
• A clear, methodical and clean working area which is to be maintained at all times.
• Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
• Liaising with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
• Performing all other adhoc administrative duties as allocated by the Bodyshop Manager.
• Supply a positive & enthusiastic approach to your working day at all times.
• Collecting and delivering vehicles & observing all highway laws including speed restrictions when needed.

What are we looking for?

• Full UK Driving License.
• Self-motivated, enthusiastic and organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Handle all jobs with due care and attention.
• Able to complete work from start to finish within the time frame given to a high standard.

Our Values

• Be Proud – take pride in your work and celebrate your successes, big or small.
• Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most.
• Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t.
• And most importantly, always be extraordinary.

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• 25 days holiday plus public holidays
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment
• And we are always open to hearing what our people want!

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via [e-mail] or call 01243 546185, we aim to respond to all enquiries within 24 hours.