Customer Service Advisor

Careline Support Ltd; Moortown; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer support service provider in Ringwood is seeking motivated team members for telephone-based customer support. The role involves helping retired homeowners in emergencies and providing top-notch service. Ideal candidates are empathetic, resilient, and have strong communication skills. Embrace a rewarding experience with career development in a supportive environment. Join a team dedicated to making a positive difference daily.

Benefits

Career development opportunities

On-the-job training

Free on-site parking

Supportive team environment

Positive impact on people's lives

Qualifications

• Experience in customer service roles such as call centers, retail, or hospitality.
• Ability to communicate effectively and listen attentively.
• Calmness in crisis situations and good common sense.

Responsibilities

• Provide telephone-based customer support and respond to various situations.
• Log calls accurately in the CRM system.
• Maintain readiness for incoming customer calls.

Skills

Excellent customer service skills

Good IT skills

Strong communication skills

Empathy

Flexibility

Job description

• Location: Office based in Ringwood, Hampshire
• Salary: From £22,000 per annum, dependent on experience
• Hours: 37.5 hours per week
• Shift patterns: Mix of earlies 06:30-14:30, days 09:00-17:00 and lates 14:30-22:30, to include every other weekend on the roster

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team in Ringwood.

Why work for us?

• Fantastic Colleague Benefits
• Supportive and friendly team
• ‘On the job’ training from your initial induction and throughout your time with Careline
• Career development opportunities
• Bright, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable work experience and skills with a respected company, excellent for long-term career aspirations!

What does the role involve?

Telephone-based customer support, including:

• Taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (e.g. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
  Logging each call in our CRM system ensuring information is accurately recorded every time.
  Remaining alert to ensure you are ready and available for your next customer.
  Providing a friendly and responsive approach to every call.
• No sales, just great customer service!

About you

• We are looking for people with excellent customer service skills with experience of call centres, retail, hospitality, care sector or similar backgrounds.
• You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
• You’ll demonstrate an excellent telephone manner, with a good standard of written and spoken English and good IT skills.

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

Who are we?

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

How to join us

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling!

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