Customer Service Advisor

Essential Employment; Metropolitan Borough of Solihull; On-site; GBP 1,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team in Solihull. This temporary role focuses on delivering exceptional service through call handling, where you'll follow scripts and FAQs to assist customers effectively. With a supportive environment and training provided, you will thrive in this role. If you have a knack for communication and enjoy helping others, this opportunity is perfect for you. Join a company that values your contributions and offers a chance to enhance your skills in a dynamic setting.

Qualifications

• Experience in a contact centre is preferred.
• Ability to handle phone calls under pressure.

Responsibilities

• Handle calls primarily, following a script and FAQs.
• Provide customer support with training and onsite assistance.

Skills

Customer Service

Communication Skills

Contact Centre Experience

Job description

Customer Service Advisor needed in Solihull

The rate is £13.47ph PAYE

This is a temporary position.

The reference number is: 449133

The successful candidate will be solely focused on the project (37 hours; 9am - 5pm Monday to Friday, one of the days 9am - 4:30pm).

Call handling will be the majority of this role with a designated line for this project. There will be a script to follow with FAQ answers, etc. Limited possibility of dealing with emails.

Training will be provided for this role, and there will always be someone onsite for support.

Experience: Contact centre experience is desired or being accustomed to dealing with phone calls and the associated pressures.

If you are interested in the role, please apply on our website with your CV. Alternatively, you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references, so please be prepared.