Customer Service Advisor

Adecco; Irlam; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Customer Service Advisor for its Irlam site. In this role, you will support customers with inquiries, orders, and account needs, ensuring a high-quality service. The ideal candidate will have excellent communication skills, problem-solving abilities, and experience in customer service. This position offers a competitive hourly rate and the chance to be part of a supportive team.

Benefits

Competitive hourly rate

Supportive team environment

Opportunity to gain valuable experience

Qualifications

• Strong communication skills across all channels.
• Demonstrated problem-solving and prioritization abilities.
• Experience in a customer service or depot role is desirable.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process orders, payments, and account setups.
• Maintain accurate stock and customer records.

Skills

Excellent communication skills

Problem-solving abilities

Ability to focus in a fast-paced environment

Willingness to learn about products

Experience in customer service

Job description

Overview

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Advisor. This role is based at our Irlam site and involves supporting customers across various sectors with their enquiries, orders, and account needs. You will play a key role in ensuring a high-quality service experience and maintaining strong relationships with clients and internal teams.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process orders, payments, and account setups.
• Raise credit notes and invoices.
• Maintain accurate stock and customer records.
• Resolve issues and escalate when needed.
• Support depot operations and customer visits.
• Promote products and services to existing customers.
• Collaborate with internal teams to ensure service quality.

Skills & Experience

• Excellent communication skills across all channels.
• Strong problem-solving and prioritisation abilities.
• Ability to remain focused in a fast-paced, telephone-heavy environment.
• Willingness to learn about industry-specific products and customer needs.
• Previous experience in a customer service or depot-based role is desirable.

Benefits

• Competitive hourly rate
• Supportive team environment
• Opportunity to gain valuable experience in a fast-paced setting

How to Apply

If you\'re interested in this opportunity and meet the requirements, please submit your CV and one of our consultants will be in contact.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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