Customer Service Advisor

Calderdale Council; Halifax; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A local government authority in Halifax is seeking a customer-focused individual to join their Customer First team. As the first point of contact, you will handle customer inquiries and provide support in a busy environment. The ideal candidate should possess strong communication, problem-solving abilities, and be tech-savvy. A NVQ Level 2 in Customer Service or equivalent experience is required. The role will involve both in-office and remote work, offering comprehensive training and a commitment to employee welfare.

Benefits

Comprehensive rewards and benefits package

Access to retail discounts and lifestyle savings

Comprehensive induction and training program

Qualifications

• Must have fantastic communication skills to adapt style to every customer.
• Required problem-solving skills to quickly identify needs.
• Must be tech confident with strong Microsoft Office skills.

Responsibilities

• Be the first point of contact for customers, handling inquiries and solving problems.
• Handle high volumes of calls, some of which can be complex.
• Grow skills in handling phone calls, email, and social media queries.

Skills

Fantastic communication skills

Problem-solving skills

Tech confidence with Microsoft Office

Organisation and multitasking skills

Genuine passion for delivering excellent service

Education

NVQ Level 2 in Customer Service or equivalent

Job description

Post Ref: CC677

Please note: Internal at risk or redeploy applicants will be seen in the first instance.

Are you a people person who thrives in a fast‑paced environment?

We’re looking for a friendly, enthusiastic, and customer‑focused superstar to join our busy and supportive Customer First team.

What you’ll be:

• The first point of contact for customers – helping, guiding, and solving problems.
• Handling high volumes of calls and enquiries (some can be complex – but that’s where you shine).
• Growing your skills with full training to confidently handle phone calls and the possibility of live chat, email, and social media queries.

What you’ll bring:

• Fantastic communication skills with the ability to adapt your style to every customer.
• Problem‑solving skills and the ability to quickly identify needs.
• Tech confidence – strong Microsoft Office skills and the ability to learn new systems fast.
• Organisation and multitasking skills; accuracy matters here.
• A genuine passion for delivering excellent service.
• NVQ Level 2 in Customer Service or equivalent experience working within a customer‑focused environment.

You will be required to work from a designated Council office and from home.

Employees of the Council enjoy a comprehensive rewards and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings.

Your comprehensive induction and training programme will be in person at our Halifax Town Centre Office.

Candidates must evidence how they meet the essential criteria in the Role Profile in their supporting statement on the application.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment.

Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: Monday 19th January 2026

Interview Date: 29th and 30th January 2026

We may utilise digital interview methods.

As part of our Vision: On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under‑represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our website.