Customer Service Advisor

Acorn Insurance; Halesowen; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance provider in Halesowen is seeking a Customer Service Advisor to enhance customer interactions and ensure exceptional service. This role requires strong communication skills, the ability to make decisions in a fast-paced environment, and a commitment to customer satisfaction. Candidates with a proven background in customer service are encouraged to apply. This full-time position offers competitive salary and the potential for a performance-related bonus.

Qualifications

• One year of customer service experience required.
• Experience using customer management systems preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide professional first point of contact for customers.
• Use systems to enter customer data accurately.
• Validate and process new customer accounts.
• Maintain working knowledge of relevant products and services.
• Work collaboratively with colleagues.
• Promote My Policy products and services.
• Provide administrative support for customer accounts.
• Maintain high standards of customer service.

Skills

Strong Communicator

Effective decision maker

Passion for quality Customer Service

Team Player

Ability to prioritize workloads

Pro-active and well organised

Adaptable

Computer literate and proficient in MS Office

Accuracy and attention to detail

Desire to develop own skill sets

Tools

MS Office Suite

Job description

Job Title

Job Title: Customer Service Advisor

Location

Location: Halesowen (B62)

Salary

Salary: £25,877 - £27,515 + up to £2000 Performance related bonus

Job Type

Job Type: Permanent, Full Time

Working Hours

Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.

Early Shift: 8:30am - 17:00pm

Mid Shift: 9:00am - 17:30pm

Late Shift: 10:00am - 18:30pm

About the Role

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing

• Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Use My Policy systems to enter customer data to a high standard of accuracy.
• Validate and process new customer accounts assisting customers with any account related enquiries.
• Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
• To work collaboratively with your peer group and other colleagues sharing best practice.
• When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
• Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Identify and elevate to your line manager any key customer impacting issues to achieve greater business wide success.
• Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
• Contribute to an open and honest culture within teams through collaborative and supportive working.
• Support a culture of continuous improvement for Customer experience, and operating systems.
• Liaise with relevant stakeholders across the business to instigate and influence positive change.

What we're looking for

• Strong Communicator
• Effective decision maker in a fast-paced environment
• Individuals who have a passion and commitment to providing quality Customer Service
• Team Player
• Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
• Pro-active and well organised
• Adaptable
• Computer literate and proficient in MS Office suite
• Accuracy and attention to detail
• A desire to develop own skill sets

Additional Information

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.