Customer Service Advisor

Venatu Consulting Ltd; Greater Lincolnshire; On-site; GBP 26,000; Full time

Job summary

A recruitment consultancy is seeking a full-time Customer Service Advisor in Barton-upon-Humber. With no weekend or evening shifts, this role offers a competitive salary of £25,747 plus a quarterly bonus. You'll manage customer enquiries, maintain records, and ensure satisfaction. Experience in customer service and excellent communication skills are essential. Benefits include health discounts and progression opportunities.

Benefits

Access to health & discount platform after 1 year

Free onsite gym (available 24/7)

Complimentary refreshments throughout the day

Qualifications

• Experience in customer service, whether in call centers, retail, or hospitality.
• Must have experience working towards targets.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries.

Skills

Customer Service Experience

Excellent Communication Skills

IT Literacy

Strong Organizational Skills

Tools

Microsoft Office

Job description

Overview

Customer Service Advisor - No Weekends or Evenings!

£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
This is full time office based with no remote/hybrid opportunities. Applicants must be able to commute to Barton-upon-Humber daily.

Responsibilities

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as required
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working towards targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skillse!

Benefits

• Access to health & discount platform after 1 year of service
• Full supportive training (4 weeks)
• EE discount
• Staff Discount (after 1 year of service)
• Eye care vouchers
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

How to apply

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy

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