Customer Service Advisor

Halfords; Farnham Common; On-site; GBP 13,000 - 15,000; Full time

Job summary

A leading automotive service provider in Farnham Common is seeking a Customer Service Advisor. In this role, you will provide excellent customer service, manage job bookings, and handle customer queries effectively. The ideal candidate should have strong IT skills, a proven record of customer service, and a valid driver's license with less than nine points. Opportunities for career growth are encouraged, and the role comes with a competitive salary and a variety of benefits, including a bonus scheme and discounts.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off most Halfords products

Discounts on groceries and shopping

Financial planning support

GP Access 24/7

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to handle difficult situations professionally.
• Must have experience working towards and achieving targets.

Responsibilities

• Provide service to customers, handling bookings and concerns.
• Ensure a welcoming environment and assist customers effectively.
• Collect and deliver vehicles as part of the role.

Skills

Excellent customer service

IT literate

Ability to handle difficult situations

Target achievement

Experience in Autocentre environment

Full driver's license with less than 9 points

Job description

Compensation

• £13,000 per annum + bonus
• 5 days a week / XX hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points – role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.