Customer Service Advisor

Jobandtalent; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics recruitment agency is seeking a Frontline Customer Service Advisor at East Midlands Airport. This role involves being the first point of contact for customers, supporting inquiries, and solving problems efficiently. Requirements include extensive customer service experience, exceptional communication skills, and willingness for a background check. Hybrid work is available after two weeks. Join this opportunity for career growth and ongoing benefits in a supportive environment.

Benefits

4 weeks onsite training

30 Holidays

Weekly Pay

Pension Scheme

Mortgage References

TEMP to PERM Opportunities

Monthly INCENTIVES

Qualifications

• Residence in the UK for at least 5 years.
• A clean DBS check.
• Experience ideally in a call centre environment.

Responsibilities

• Be the first point of contact for customers by phone, email and internal systems.
• Support customers with enquiries, track deliveries, and provide accurate information.
• Promote the brand and highlight upgrades or cross-sell opportunities.
• Solve queries quickly, aiming for first-time resolution.
• Handle objections professionally and maintain customer confidence.

Skills

Experience in Customer Service

Great communication skills

Ability to work towards deadlines

Comfortable using MS Word & Excel

Ability to work independently and part of a team

Job description

Join Our Team: Customer Service Advisor

Position: Frontline Customer Service Advisor

Start Date: January 2026

Interviews are being held on Monday 15th & Thursday 18th December

Location: East Midlands Airport (DE74 2TR), Castle Donington

Salary: £14.73 p/h (Overtime £22.10p/h after 37.5 hours) + MONTHLY INCENTIVES !!

Shift Patterns: Monday-Friday, rotating between 08:00-20:00

Hybrid Working: 2 weeks at home out of every 4 (performance-dependent)

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability

Benefits:

• 4 weeks onsite training, (09:00 - 17:00, Mon - Fri)
• 30 Holidays
• Weekly Pay
• Pension Scheme
• Mortgage References
• TEMP to PERM Opportunities
• Monthly INCENTIVES !!

Requirements:

As this role is based at an international airport, in order to comply with CAA and DfT regulation, you must be willing to undergo a background check. This will include referencing your last 5 year's work history and applying for a criminal record check. (We take care of this for you free of charge!)

• Residence in the UK for at least 5 years
• A clean DBS check
• Experience in Customer Service – ideally in a call centre environment
• Great communication skills (written and verbal)
• Ability to work towards deadlines
• Comfortable using MS Word & Excel
• Ability to work independently and part of a team

Responsibilities:

• Be the first point of contact for customers by phone, email and internal systems
• Support customers with enquiries, track deliveries, and provide accurate product/service information
• Promote the brand and highlight upgrades or cross-sell opportunities
• Solve queries quickly, aiming for first-time resolution
• Handle objections professionally and maintain customer confidence

About Us:

• Job&Talent is recruiting for Customer Service Advisor to join a leading distribution and delivery company in the Castle Donington Area, known for being the world's leading logistics company!.

How to Apply:

Click 'Apply Now,' and our team will contact you shortly.

An excellent opportunity for Customer Service Advisor roles in Castle Donington. Join Job&Talent for a journey of growth and success!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent does NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.