Customer Service Advisor

EE Limited; Eggleston; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Barnard Castle is seeking a Customer Service Advisor to assist customers with broadband-related inquiries. This full-time, permanent role offers comprehensive training for candidates without prior experience. The position includes a competitive salary and benefits focusing on personal development and community engagement, with options for flexible work arrangements.

Benefits

Competitive starting salary

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required; natural helpfulness is essential.
• Willingness to learn and be trained on processes and products.

Responsibilities

• Interact with customers by phone to address a range of broadband tech-related queries.
• Provide problem-solving support for technical issues.
• Build relationships with customers and deliver high-quality service.
• Ensure issues are resolved through ownership and follow-through.

Skills

Problem-solving

Calm demeanor

Relationship-building skills

Job description

Customer Service Advisor

Location: Barnard Castle, County Durham, UK

Company: EE

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Type: Full time, Permanent

Overview: Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with broadband tech-related queries, from simple Router questions to more complex issues, and you’ll be there for the customer supporting them all the way. No specific experience is required; if you’re naturally helpful, calm and can build relationships, we can train you on the rest.

Why join us: We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll support you to be successful, including scheduling breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00
• Huge discounts of EE & BT products including Mobile and Broadband
• Support in carving your own career path; we are passionate about developing our people and will help you achieve the career you want
• Season Ticket Travel Loan to cover travel costs upfront
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental

Responsibilities

• Interact with customers by phone to address a range of broadband tech-related queries
• Provide problem-solving support, from simple router questions to more complex technical issues
• Build relationships with customers and deliver a high-quality service experience
• Offer ownership and follow-through to ensure issues are resolved

Requirements

• No specific experience required; natural helpfulness, calm demeanor and relationship-building skills
• Willingness to learn and be trained on EE processes and products

Contact: Click apply

Reference: JS20279_51126-19835AB1D656D69A1F79609D1C83277C

Posted Date: 15 September 2025