Customer Service Advisor

CONNELLS GROUP; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in Eastleigh is seeking a motivated Customer Service Advisor to provide property management and tenancy administration support. The ideal candidate will have outstanding customer service skills and a strong ability to organize workload. This role offers a competitive salary of £24,670 with additional bonuses upon qualification, extensive training, and a collaborative work environment.

Benefits

Aviva Digicare + workplace scheme

Cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Outstanding Customer Service skills.
• Solid administration skills.
• Ability to work in a faced paced environment.

Responsibilities

• Provide property management and tenancy administration support services.
• Coordinate and liaise with contractors for repair and maintenance.
• Arrange relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Overview

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Woolston. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary: £24,670

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £24,670, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities

• Provide property management and tenancy administration support service to branches, landlords and tenants.
• Coordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.
• Coordinate and arrange relevant statutory safety checks.

Skills and experience

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Equal Opportunity

Morris Dibben is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.