Customer Service Advisor

ATL Transport; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned transport company in the East Midlands is looking for a dedicated Customer Service Advisor to provide exceptional service to customers. The ideal candidate will assist with inquiries, resolve issues, and maintain customer records with precision. Strong communication and problem-solving skills are essential, along with experience in customer service. The position offers opportunities for growth in a supportive team environment and includes a comprehensive benefits package.

Benefits

30 days holiday including Bank Holidays

Life Assurance Cover

Health Cash Plan

Personal development opportunities

Free on-site parking

Competitive salary

Qualifications

• Proven experience in customer service or a similar role.
• Strong communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• A proactive mindset with attention to detail.
• Ability to work calmly under pressure and meet targets.

Responsibilities

• Address customer inquiries via phone, email, chat, and in-person.
• Deliver accurate information on products, services, and policies.
• Resolve complaints and follow up to ensure customer satisfaction.
• Maintain customer records in the CRM system.
• Educate customers about product features and services.
• Build strong relationships to foster customer loyalty.

Skills

Communication skills

Problem-solving

Organizational skills

Multitasking

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

Ascott Transport Limited is a family owned, rapidly growing force in the delivery of customer focused transport and distribution solutions. We are trusted by some of the biggest household names in the UK across food, engineering and automotive sectors. We pride ourselves for our commitment to create a supportive, encouraging and progressive workplace. We believe in supporting and investing in our employees' talents to grow and develop within ATL.

We are seeking a dedicated Customer Service Advisor to be the primary point of contact for our customers. In this role, you'll assist with inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. If you excel in communication, problem-solving, and delivering exceptional service, we want to hear from you!

Key Responsibilities

• Address customer inquiries via phone, email, chat, and in-person.
• Deliver accurate information on products, services, and policies.
• Resolve complaints and follow up to ensure customer satisfaction.
• Maintain customer records in the CRM system with precision.
• Educate customers about product features and additional services.
• Build strong, lasting relationships to foster customer loyalty.
• Collaborate with team members to ensure seamless service delivery.

What You'll Bring

• Proven experience in customer service or a similar role.
• Strong communication skills (written and verbal).
• Excellent organizational and multitasking abilities.
• Proficiency in CRM systems and Microsoft Office.
• A proactive, problem‑solving mindset with attention to detail.
• Ability to work calmly under pressure and meet targets.

Why Join Us?

• Be part of a supportive, customer‑focused team.
• Opportunities for professional growth and development.
• Help us deliver world‑class customer experiences every day.

Benefits

• 30 days holiday including Bank Holidays
• Life Assurance Cover
• Health Cash Plan
• Personal development opportunities
• Free on‑site parking
• Competitive salary