Customer Service Advisor

Adecco; Dundee; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative to join a dynamic team in Dundee. This role involves delivering exceptional customer service, handling queries, and resolving issues promptly. The position offers a hybrid working model, with full-time hours including weekends. Candidates should possess excellent communication skills, a passion for customer service, and basic IT skills. This ongoing contract provides competitive pay and the opportunity to thrive in a supportive environment.

Qualifications

• Passion for delivering exceptional customer service.
• Excellent communication skills and friendly demeanor.
• Basic IT skills to learn and utilize new systems.
• Ability to prioritize effectively in a busy call center.
• Proactive problem-solving attitude.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Provide outstanding service to customers over the phone.
• Assist customers with order queries and delivery updates.
• Resolve customer complaints promptly.
• Utilize systems to process customer requests.
• Collaborate with team members for seamless support.
• Follow Business Code of Conduct with integrity.

Skills

Customer service

Communication skills

IT skills

Problem-solving

Multi-tasking

Tools

Microsoft Office

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Customer Service Representative!

Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (hybrid working pattern)

Pay Rate: £12.10

Enhanced: £14.15 (hours worked 20 : 00 - 23 : 00)

Overtime: £18.15 (bank holidays)

Hours: Full time, 5 days, 35 hours per week, including weekend working

Shifts between the hours of 07 : 00 and 23 : 00

Hybrid Working: 3 days office based

Duration: Ongoing contract

What You’ll Do

• Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

What We’re Looking For

• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

To speak to a recruitment expert please contact

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