Customer Service Advisor

Adecco; Derby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an organized and friendly Customer Service Advisor to join a busy office-based team in Derby. You will be the first point of contact for customers, handling enquiries and processing orders. Candidates must possess strong communication skills and attention to detail. A supportive work environment with benefits such as annual leave and wellbeing programs is offered.

Benefits

Wellbeing support programmes

20 days of annual leave plus 8 bank holidays

Perks at Work, including a discount vouchers portal

Employee support programme with a 24/7 helpline

Eye care vouchers

Pension scheme

Qualifications

• Previous office or call-handling experience is desirable but not essential.

Responsibilities

• Answer incoming calls and handle customer enquiries.
• Take and process customer orders.
• Input and update data accurately.
• File documents and maintain records.
• Add notes and updates to agent/end notes systems.

Skills

Strong communication and telephone skills

Good attention to detail

Ability to work effectively in a team

Data entry accuracy

Job description

Overview

Customer Service Advisor
Location: Derby DE22
Pay: £12.47 per hour - weekly pay
Hours: Monday-Friday, 8:00 am-5:00 pm (1-hour lunch). Finish at 4:30 pm one day each week.
Contract: Temporary until February 2026

We are looking for an organised and friendly Customer Service Advisor to join a busy office-based team. You'll be the first point of contact for customers and play a key role in keeping orders and records accurate.

Responsibilities

• Answer incoming calls and handle customer enquiries
• Take and process customer orders
• Input and update data accurately
• File documents and maintain records
• Add notes and updates to agent/end notes systems

What We're Looking For

• Strong communication and telephone skills
• Good attention to detail and accurate data entry
• Ability to work effectively in a team and manage your own workload
• Previous office or call-handling experience is desirable but not essential

Benefits of working with Adecco

• Wellbeing support programmes
• 20 days of annual leave plus 8 bank holidays
• Perks at Work, including a discount vouchers portal
• Employee support programme with a 24/7 helpline
• Eye care vouchers
• Pension scheme

If this role is of interest, please click to apply and a member of the team will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Note

Job information has been consolidated to reflect the primary posting. The following extraneous content has been removed for clarity and accuracy: site-only notices and non-essential boilerplate applicable to other postings.