Customer Service Advisor

KPI RECRUITING LTD; Crewe; Hybrid; GBP 26,000; Full time

Job summary

A leading organization in customer service is seeking a Customer Service Advisor for a hybrid role based in Crewe. In this position, you'll deliver outstanding customer service by accurately assessing claims and providing support across various channels. Strong communication skills, empathy, and attention to detail are essential. This 6-month contract offers an opportunity to be part of a dynamic team dedicated to achieving excellence. Interested candidates can contact us at 01270 589943 or via email.

Qualifications

• Strong communication skills essential for customer interactions.
• Ability to handle sensitive customer situations with empathy.
• Experience in administrative roles preferred.

Responsibilities

• Accurately assess and process customer claims.
• Provide first-class service across multiple channels.
• Maintain and update customer records with precision.
• Handle vulnerable situations professionally.
• Encourage customers to use digital platforms.
• Meet and exceed KPIs while delivering positive outcomes.
• Collaborate with internal teams for service improvement.

Skills

Excellent written and verbal communication skills

Compassionate and solution-focused approach

Strong organisational skills and attention to detail

Ability to work independently and collaboratively

Solid administrative skills

Microsoft Office proficiency

Job description

Customer Service Advisor

£25,600 per annum

Hybrid

Crewe

6 month Contract

Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.

This is a hybrid role based at the head office, offering flexibility and a fast‑paced, rewarding environment where your communication skills and attention to detail will shine.

Key Responsibilities

• Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Provide first‑class service across multiple channels including phone, email, live chat, post, and social media.
• Maintain and update customer records with precision and care.
• Handle vulnerable situations and policy closures with empathy and professionalism.
• Encourage customers to adopt digital platforms for easier access to services.
• Follow data protection procedures and report breaches promptly.
• Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

What We’re Looking For

• Excellent written and verbal communication skills
• A compassionate and solution‑focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.

Leanne 01270 589943 or email [e-mail]

INDCOM