Customer Service Advisor

Pertemps Scotland; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A public sector client in Edinburgh is seeking a Customer Service Advisor on a temporary basis. The role entails welcoming customers, managing the front desk, and addressing enquiries related to MOTs and licensing. Ideal candidates should possess excellent communication skills, a friendly demeanor, and attention to detail. Previous experience in customer service is desirable, and the position offers a pay rate of £14.02 per hour for 36 hours weekly.

Qualifications

• Experience in customer service or administrative role is desirable.
• Ability to remain impartial and avoid assisting with test content.

Responsibilities

• Welcome customers and manage the front desk area.
• Handle paperwork for taxi inspections and MOT tests.
• Check customer ID and scan required documentation.
• Carry out basic admin duties including scanning and filing.
• Answer general enquiries and provide support to customers.

Skills

Excellent communication and interpersonal skills

Calm, friendly, and professional manner under pressure

Strong attention to detail

Organisational skills

Tools

Office equipment (scanner, printer)

Basic computer systems

Job description

Overview

Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisor on a temporary basis.

Role: Customer Service Advisor
Location: Edinburgh Southwest
Duration: Temporary, ongoing
Hours: Monday to Friday, 36 hours per week
Pay rate: £14.02 per hour
Start date: Immediate

Responsibilities

• Welcoming customers and managing the front desk area
• Handing out paperwork for taxi inspections and MOT tests
• Applying licences and permits to vehicles
• Checking customer ID and scanning required documentation
• Carrying out basic admin duties, including scanning and filing
• Answering general enquiries regarding MOTs, taxi tests, and licensing (Note: you will not be permitted to assist with test questions)
• Providing clear communication and assistance to customers, including those who may not have English as their first language
• Managing queue systems and helping maintain calm in a small, sometimes busy office space
• De-escalating conflicts with patience and professionalism when necessary

Qualifications

• Excellent communication and interpersonal skills
• A calm, friendly, and professional manner - especially under pressure
• Strong attention to detail and organisational skills
• Previous experience in a customer service or administrative role is desirable
• Comfortable using office equipment (scanner, printer, basic computer systems)

Additional Information

Due to the nature of this role, the ability to remain impartial and avoid providing assistance with test content is essential. You\'ll be the first point of contact for many of our customers, so a welcoming, respectful approach is key.

How to Apply

To apply, please send your CV and a short covering note outlining your interest in the role