Customer Service Advisor

LinkPoint Resources; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Advisor in Edinburgh to provide exceptional customer service for a leading brand. The ideal candidate will have experience in premium brands and luxury sectors. Responsibilities include managing calls and supporting customer events. A-level education and outstanding interpersonal skills are essential. The role offers a salary of £30,000 plus benefits such as private medical and pension.

Benefits

Private Medical

Pension

Income Protection

Great Flexible Benefits

Qualifications

• Experience working with premium brands, luxury retail or hotels; automotive experience highly desirable.
• Experience in customer care or premium hospitality.

Responsibilities

• Manage and screen incoming calls, and forward them on appropriately.
• Present the products to potential customers.
• Support in the organisation of customer events and launches.
• Provide logistical and administrative support.
• Be professional and courteous at all times.
• Oversee the tidiness and cleanliness of the studio.

Skills

Outstanding communication and interpersonal skills

Best-in-class customer service skills

Good team working experience

Ability to multi-task

Driving licence class B

Education

Educated to A-level standard

Job description

We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefits

Responsibilities

• Manage and screen incoming calls, and forward them on appropriately
• Present the products to potential customers
• Support in the organisation of customer events and launches
• Provide logistical and administrative support
• Be professional and courteous at all times
• Oversee the tidiness and cleanliness of the studio

Qualifications and Skills

• Educated to A-level standard
• Experience working with premium brands; luxury retail or hotels - automotive experience highly desirable
• Experience in customer care or premium hospitality
• Good team working experience
• Outstanding communication and interpersonal skills
• Best-in-class customer service skills
• Ability to multi-task
• Driving licence class B (desirable)
• Ability to work 5 days per week covering Monday to Sundays on a rotation basis