Customer Service Advisor

Halfords; Chester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading automotive services provider in Chester is seeking a passionate Customer Service Advisor. You will be the welcoming face for customers, handling job bookings in our in-house system, and addressing any technical concerns. The role requires a proven track record in delivering excellent customer service and the ability to handle challenges professionally. This position offers great benefits, including extensive leave and discounts. Join us and progress your career in a growing company focused on motoring services.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on various products

Access to GP 24/7

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Must have a full driver's licence with less than 9 points.

Responsibilities

• Handle customer job bookings in the in-house system.
• Discuss technical concerns with customers.

Skills

Excellent customer service

IT literate

Handle difficult situations professionally

Target achievement

Job description

Overview

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first‑class customer experience and a great working environment. We're the UK's largest automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Customer Service Advisor, you'll be the welcoming face for our customers, handling job bookings in our in‑house system and discussing any technical concerns they may have.

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Qualifications

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driver's licence with less than 9 points as role will include collection and delivery of vehicles

Benefits

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share Save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.