Customer Service Advisor

Endsleigh Insurance; Cheltenham; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading insurance company in Cheltenham is seeking a Customer Service Advisor. You will provide exceptional service, assisting customers with their inquiries and finding suitable solutions. The ideal candidate has excellent communication skills and a positive attitude. This role offers a competitive salary, hybrid working, and a comprehensive benefits package including health insurance and generous holiday options.

Benefits

Health CashPlan

Life Insurance

Income Protection Plan

Free fruit and healthy snacks

2 paid volunteering days

Funding for team social events

Opportunity to buy additional holiday

Qualifications

• Ability to build rapport with customers and provide relevant information.
• Proven ability to identify opportunities and provide solutions.

Responsibilities

• Assist with inbound customer requests and queries.
• Provide feedback on customer trends and improvements.
• Ensure adherence to industry regulations and best practices.

Skills

Excellent communication skills

Relationship building

Attention to detail

Customer service skills

Positivity and enthusiasm

Job description

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Customer Service Advisor

Salary : £20,000 - £21,500

Location : Cheltenham

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Role

Operating as a Customer Service Advisor within our Account Handler Landlords team, you will be responsible for building rapport and delivering an exceptional service to our customers.

You will be the first point of contact for any enquiries and will support the customer to find a suitable solution to meet their needs and requirements

Some key accountabilities within this role will include :

• Assist with all in-bound customer requests and queries and deliver an outstanding level of customer service
• Find the best product solutions for our customers based on their specific needs and requirements
• Strive to meet defined call objectives such as customer experience, productivity, and quality.
• Provide feedback to the Team Leader on customer trends and continuous improvements
• Ensure we adhere to industry regulations at all time and ensure we achieve best practice

Person

We are looking for a Customer Service Advisor with excellent communication skills who is able to build rapport with customers. It is important for us, as a people first business, that we have a team how always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.

A successful candidate will also have :

• Excellent relationship building skills
• Ability to spot and identify opportunities and provide solutions
• Strong attention to detail
• Excellent customer service skills
• Positivity and enthusiasm

Reward

This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.

You will start with 22 days holiday plus bank holidays, rising to 25 days after 2years’ and 27 days after 5 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off..

In addition to this we also offer :

• Health CashPlan
• Hybrid Working
• Life Insurance
• Income Protection Plan
• Free fruit and healthy snacks
• The opportunity to buy additional holiday
• 2 paid volunteering days
• Funding for team social events via the Endsleigh Fun(d)

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