Customer Service Advisor

Spider Web Recruitment Ltd; Cambridge; On-site; GBP 24,000; Full time

Job summary

A telephone answering service provider is seeking a Customer Service Advisor (Clinic Diaries) in Newmarket, West Suffolk. The role involves managing customer interactions, scheduling appointments, and ensuring compliance with policies. Ideal candidates possess excellent communication skills and can multitask effectively in a busy environment. A competitive salary of £23,900 per annum is offered, along with flexible working options post-training.

Benefits

Competitive salary

20 days annual leave plus bank holidays

Employee Benefits package

Flexibility with home working options after training

Qualifications

• Excellent communication and telephony skills.
• Proficient with computers and ideally touch typing.
• Ability to multitask in a busy environment.

Responsibilities

• Manage inbound and outbound customer interactions via telephone and email.
• Gather essential information while adhering to company policies and GDPR.
• Schedule appointments and accurately record patient data.

Skills

Excellent communication skills

Active listening skills

Proficiency with computers

Touch typing

Emotional intelligence

Multitasking

Job description

Overview

Customer Service Advisor (Clinic Diaries) - Spider is advertising on behalf of a Telephone Answering Service who are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. They will consider job share arrangements for this role.

Why them?

Founded in 2003, they have over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK.

Company benefits

• Competitive Salary: On offer is a salary of £23,900 (pro-rata for job share) per annum, plus an attendance bonus (pro-rata for job share)
• Holiday: 20 days annual leave plus bank holidays
• Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training.

About the role

As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday – Friday, 8.30am – 5pm.

Main duties and responsibilities

• Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience.
• Gather essential information while adhering to company policies and GDPR compliance.
• Schedule appointments efficiently and accurately record patient data using call-taking software.
• Provide exceptional customer service by actively listening and addressing inquiries with empathy.
• Collaborate with team members to deliver a consistent and high-quality service standard.

About you

As a Customer Service Advisor (Clinic Diaries), you will have excellent communication and active listening telephony skills, a genuine desire to help others, proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with their customers.

If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. They look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so we can make the appropriate adjustments.

Additional keywords: Customer Service Advisor, Clinic Diaries, Virtual Receptionist, Call Handling, Clinic Customer Service, Patient Services Coordinator, Appointment Scheduling Specialist, Healthcare Customer Support, Telephone Receptionist, Touch Typing.

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