Customer Service Advisor

Rentokil Initial Group; Barrhead; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading business services provider in Barrhead is looking for a Customer Service Agent. The role involves handling customer queries efficiently while working in a supportive environment. Candidates should have strong customer service skills and experience in a contact centre is a plus. The package includes a competitive salary, bonus scheme, and extensive training. This full-time position focuses on work-life balance with options for remote work.

Benefits

Competitive Salary Package

Relocation Package

Industry-Leading Training

Private Healthcare scheme

Company pension scheme

Employee Assistance Programme

Qualifications

• Previous experience working in a contact centre environment would be advantageous.
• Excellent customer service and communication skills are essential.
• Self-motivated and target-driven.

Responsibilities

• Taking inbound and outbound calls to resolve customer queries.
• Acting as the first point of contact for new, existing, and prospective customers.
• Utilising in-house systems to log customer queries.

Skills

Customer service skills

Communication skills

Self-motivated

IT skills

Job description

Rentokil Initial Customer Service Agent

Join Our Team and Make a Difference!

We are currently seeking a Customer Service Agent to join our dedicated team at the Barrhead branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £24,075 per annum
• Benefits: RI Rewards, bonus scheme and progression opportunities.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role. 2 days in the office, Monday and Thursday. However, can work in the office for 5 days a week if preferred.
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Customer Service Agent Role

As a Customer Service Agent, you will be a key member of our Contact Centre team, responsible for providing excellent service to our customers. Key responsibilities include:

• Taking inbound calls and making outbound calls to resolve a range of customer queries
• Acting as the first point of contact for all new, existing and prospective customers, providing service through your understanding of all business services, products and procedures
• Utilising our in-house systems to log customer queries
• Working towards agreed individual and team targets

Customer Service Agent Requirements:

• Previous experience working in a contact centre environment would be advantageous
• Excellent customer service and communication skills
• Self-motivated and target-driven
• Good IT skills
• Ability to work well in a fast-paced environment
• You may be required to pass a DBS check depending on the role you have applied for

Customer Service Agent Benefits:

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website

LinkedIn

Facebook

Instagram

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here