Customer Service Advisor

Diamond Search Recruitment Ltd; Ashford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor located in Ashford. This full-time, permanent role involves handling customer inquiries, processing orders, and providing first-class customer service. The ideal candidate will have previous experience in a similar position, excellent written and verbal communication skills, and a proactive, customer-focused attitude. A competitive salary of £26,500, plus an incentive scheme and benefits package, is offered.

Benefits

Incentive scheme

Excellent benefits package

Modern working environment

Qualifications

• Previous experience in a customer service or order processing role required.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle customer enquiries regarding stock, deliveries, and pricing.
• Process customer orders and manage the order book.
• Build and maintain strong customer relationships.

Skills

Communication skills

Attention to detail

Customer-focused

Proactive attitude

Microsoft Office proficiency

Tools

SAP/CRM systems

Job description

Overview

Customer Service Advisor – Ashford, Kent

£26,500 + Incentive Scheme + Benefits
Full-Time | Permanent

Diamond Search Recruitment are delighted to be exclusively representing our client – a leading, innovative brand offering a beautifully designed and sustainable product range for both business and consumer markets. Based in stunning, modern offices in the heart of Ashford, this is a fantastic opportunity to join a well-established and successful company.

This role is a key position ensuring a first-class customer experience while supporting order processing, customer relationships, and the external sales force.

Responsibilities

• Handling customer enquiries on stock, deliveries, pricing, and availability
• Processing customer orders and managing your own order book
• Coordinating with internal departments (sales, planning, logistics) to ensure timely delivery
• Keeping customers updated throughout the order journey
• Issuing order confirmations, invoices, and documentation
• Managing complaints and escalating issues when needed
• Supporting the external sales team with customer updates and service
• Building and maintaining strong relationships with customers

The Ideal Candidate

• Previous experience in a similar customer service or order processing role
• Excellent communication skills – both written and verbal
• Proactive, positive, and customer-focused
• Strong attention to detail and ability to manage multiple tasks
• Confident using Microsoft Office applications (Word, Excel, Outlook)
• SAP/CRM system experience is an advantage
• A team player with a flexible and collaborative approach

Salary & Benefits

• £26,500 basic salary
• Incentive scheme
• Excellent benefits package
• Modern, high-spec working environment in Ashford town centre
• Opportunity to work for a brand with a reputation for quality and sustainability

Apply now!

Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy