Customer Service Adviser

Taff Housing; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local housing association in Cardiff is seeking a proactive individual for a customer service role. The successful candidate will handle housing-related enquiries and provide essential administrative support. Applicants should have experience in customer service, proficiency in IT software, and a good understanding of the social housing sector. This position promotes diversity and inclusion, welcoming applications from all backgrounds. A positive attitude, resilience, and strong communication skills are essential for this role. Full details can be found in the job pack.

Qualifications

• Committed to customer care and excellent service delivery.
• Ability to handle sensitive information per GDPR.
• Strong analytical skills to assist in delivering efficient services.

Responsibilities

• Serve as first point of contact for housing related enquiries.
• Process enquiries related to housing and community investment.
• Complete administrative duties while providing excellent customer service.

Skills

Customer service orientation

Administration support

IT software proficiency

Effective communication

Problem-solving

Data analysis

Flexibility in work environment

Resilience

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

What You'll Do

To be the first point of contact for all housing related enquiries digitally, in person and in writing. To process enquiries relating to housing, income and community investment and to complete administration duties whilst providing an excellent standard of customer service.

What You'll Bring To The Role

• Educated to GCSE level or equivalent experience
• Experience of working in a customer service orientated role with a commitment to customer care and excellent service delivery
• Experience of providing a high level of administration support
• Experience of working within the social housing sector with a good working knowledge of housing management, rent collection and resident related support
• Experienced and proficient user of IT software, including Microsoft office packages and teams
• Be a clear, effective communicator who can alter their style dependant on their audience
• Ability to remain calm in challenging situations and work effectively and professionally under pressure with problem-solving confidence and patience
• Ability to deal with sensitive and personal information correctly in compliance with the General Data Protection Regulations
• Ability to analyse and use data to assist in delivering efficient services
• Play your part in tackling discrimination and prejudice not just for our customers, but our colleagues too, welcoming and celebrating difference
• A positive 'can do' attitude and actively contributes to creating an awesome Taff culture
• Flexibility and comfort in working in an agile environment with a focus on 'getting the job done'
• Resilience

Other Useful Information

We welcome any questions in advance of application. Or if there is something which matters to you and we haven't covered this in the job pack, then please get in touch with our Senior Income Officer Charlene Killeen at [e-mail]

Full details of the role can be found in the Job Pack

Closing date: Monday, 16th February 2026 @ 10am

Interview Date: Wednesday, 25th February 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies, please click here

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

Application Guidance - Hints & Tips for Applying

If you're interested in this opportunity and believe you have the skills and experience we're looking for, please scroll down to complete the online application form. We look forward to learning more about you!