Customer Service Adviser

Devon County Council; Devon and Torbay; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government council is looking for a passionate Customer Service operative to join their team in Devon. This role offers a fantastic opportunity to gain valuable experience while working in a contact centre environment, providing assistance to citizens through calls and emails. Candidates should possess customer service experience and basic computer skills, and will be expected to work on varying shifts. The council values diversity and is committed to an inclusive work environment.

Benefits

Flexible working arrangements

Inclusive workplace environment

Qualifications

• Experience handling calls and emails in a customer service environment is preferable.
• Ability to provide excellent service is essential.

Responsibilities

• Handle calls and emails for various services within a contact centre.
• Work varying shifts across the Customer Service Centre's opening hours.

Skills

Customer service experience

Basic computer skills

Fluency in English

Job description

We're looking for someone to join our busy Customer Service team.

This role is an excellent way to gain experience with the Council if you are interested in your personal development. Customer service experience and basic computer skills are essential, and the role involves handling calls and emails for a variety of our services within a contact centre type environment. Previous experience of this kind will be helpful, however, the most important part of the job is to provide excellent service to the people of Devon. If that sounds like you then please go ahead and apply!

The Customer Service Centre is open to Monday to Friday. You will be required to work varying shifts across the opening hours, at the Customer Service Centre in Tiverton.

Interview Date

10th and 11th March 2026

For a further discussion about the role, please contact Zoe Haysom by email to arrange a call back.

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note

If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click Apply Now to see the Job Description

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our .
• - The Council offers flexible working arrangements in terms of when and where people work hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the .