Customer Service Adviser

Thomas Cook; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Relationship Consultant to join their dynamic team. This role offers an exciting opportunity to engage with customers about a wide range of financial products and services, ensuring their needs are met with exceptional service. You will thrive in a fast-paced environment, taking ownership of customer interactions and contributing to your branch’s success. With a commitment to personal development and a supportive workplace culture, this position is perfect for those looking to grow their careers while making a positive impact on customers' financial journeys.

Benefits

Tailored training

Pension plan

Life cover

Generous holiday allowance

Product discounts

Employee Assistance programme

Opportunity to buy extra holidays

Shopping discount vouchers

Qualifications

• Driven to deliver exceptional customer service and ownership of branch performance.
• Highly organized, clear communicator, and comfortable with IT systems.

Responsibilities

• Engage with customers about financial products and services.
• Identify the right products for customers while providing excellent service.

Skills

Customer Service

Communication Skills

Organizational Skills

IT Literacy

Job description

Job Introduction

At Skipton Building Society, we’re not just another financial services institution. We’re a mutual organisation, which means we’re owned by our members and place them at the heart of all we do. The same goes for our Customer Relationship Consultant. With us, you’ll be supported to succeed and enjoy benefits that include tailored training, a pension plan, life cover, generous holiday allowance and product discounts.

Main Responsibilities

If you’re brilliant with people, enthusiastic and proactive, this is your chance to progress your career and become one of the faces of Skipton. As a Customer Relationship Consultant, you’ll talk to people about our wide range of financial products and services. By having an enquiring mind and really listening to our customers in person or on the phone, you’ll help to identify the right products for them – whilst letting your passion and personality shine. So whether you’re promoting a new product or resolving a problem, you’ll always put our customers first and provide an amazing service as a part of a busy team.

Ideal Candidate

Driven to deliver exceptional customer service, you’ll be expected to take ownership and contribute towards your branch’s overall performance objectives by referring customers to specialist team members. Highly organised and a clear communicator with an eye for detail and comfortable using basic IT systems, you’ll also thrive on the variety and fast pace of a branch at the heart of the action.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

As a Customer Relationship Consultant, you can expect a structured, tailored development programme, to keep your knowledge up to date. And, in our regular training sessions, you’ll be able to share advice and experience with your colleagues. It’s everything you need to keep growing your skills and expertise with one of the largest building societies in the UK.

We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers.

You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued, recognised and rewarded.

Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.