Customer Service Administrator

The Business Connection; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic recruitment agency in Manchester is seeking a Customer Service Administrator to join their busy team. This temp to perm role offers full-time hours with a supportive environment and opportunities for long-term employment. Candidates should have previous customer service experience, strong communication skills, and be confident in dealing with customers. The position includes answering calls, handling enquiries, and providing administrative support. The position pays at the National Minimum Wage, with an increase scheduled soon.

Benefits

Supportive team structure

Long-term employment opportunity

National Minimum Wage with uplift

Qualifications

• Previous experience in customer service, call centre, or administration.
• Strong communication and telephone skills.
• Confident dealing with customers directly.

Responsibilities

• Answering inbound customer service calls.
• Handling customer and recipient enquiries.
• Tracking customer items and deliveries.
• Updating systems and producing customer service reports.
• Providing administrative support to the customer service team.

Skills

Customer service experience

Communication skills

Organisational skills

Attention to detail

Team-focused

Job description

Customer Service Administrator – Temp to Perm

Manchester

National Minimum Wage (rate increasing in April)

Monday to Friday | 8:30am – 5:00pm | 37.5 hours per week

Vital People are recruiting a Customer Service Administrator to join a busy customer service team based in Manchester. This is an excellent temp to perm opportunity for candidates with customer service, call handling, or administrative experience.

This role is ideal for someone confident dealing with customers, answering calls, and providing a high level of service in a fast‑paced environment.

Key Responsibilities

• Answering inbound customer service calls
• Handling customer and recipient enquiries
• Tracking customer items and deliveries
• Updating systems and producing customer service reports
• Providing administrative support to the customer service team

Candidate Requirements

• Previous experience in customer service, call centre, or administration
• Strong communication and telephone skills
• Confident dealing with customers directly
• Good organisational skills and attention to detail
• Reliable, professional, and team‑focused

What’s on Offer

• Temp to perm role
• Full-time hours, Monday to Friday
• Supportive team and management structure
• Opportunity for long‑term employment
• National Minimum Wage (with uplift scheduled in April)

If you are looking for customer service jobs in Manchester, administrator roles, or temp to perm office work, we would love to hear from you.

Apply today – immediate interviews available

Vital People is an equal opportunity employer. We welcome applications from all backgrounds.