Customer Service Administrator (Part-Time)

Fred. Olsen Travel; Mid Suffolk; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading travel company in the UK is seeking a motivated Customer Service Administrator. This role involves handling booking documentation, invoicing, and resolving customer queries. The ideal candidate will excel in administration and customer service, with the ability to multitask effectively. Benefits include medical coverage, life assurance, and discounts on holidays and retail services. This position can be full-time or part-time based out of Ipswich.

Benefits

BUPA medical

Life Assurance

Discounted holidays

Retail discounts

Cashback incentives

Qualifications

• Experienced in administration and customer service.
• Able to multitask and prioritise tasks successfully.
• Skilled in using your initiative when problem solving.
• Proud to help our customers and provide an excellent service.
• Able to work in a fast-paced environment and learn new skills quickly.

Responsibilities

• Issuing booking documentation for trade and customer bookings.
• Invoicing and ticketing.
• Processing customer payments and resolving unpaid balances.
• Handling and resolving complaints.
• Gathering and inputting customer personal information.
• Handling inbound and outbound phone calls.

Skills

Administration experience

Customer service skills

Multitasking

Problem-solving initiative

Fast-paced environment adaptability

Job description

Overview

We continue to go from strength to strength and are now in a position to recruit a highly motivated and dedicated Customer Service Administrator to join the team based in our Ipswich Head Office on either a full-time or part-time basis. Within this role, the successful candidate will be responsible for day-to-day administration tasks, including customer service support for our GoCruise & Travel Franchise and our Fred. Holidays Tour Operation.

Responsibilities

• Issuing booking documentation for both trade and customer bookings.
• Invoicing and ticketing.
• Processing customer payments and resolving unpaid balances.
• Dealing with and processing incoming supplier emails and post.
• Providing information and resolving booking queries for both trade and customers.
• Handling and resolving complaints.
• Gathering and inputting customer personal information.
• Handling inbound and outbound phone calls from customers, agents and Franchisees.

This is a permanent office-based role. If full-time, you will work 35 hours per week, Monday to Friday between 08:30 and 17:30. If working part-time, this position will be a minimum of 3 days per week between the hours of 08:30 and 17:30. We ask that you are flexible and willing to work overtime when required.

Qualifications and Skills

• Experienced in administration and customer service.
• Able to multitask and prioritise tasks successfully.
• Skilled in using your initiative when problem solving.
• Proud to help our customers and provide an excellent service.
• Able to work in a fast-paced environment and learn new skills quickly.

About the Company

Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK's most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines.

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way. Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today. Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together. Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Benefits include BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.