Customer Service Administrator

KIMS Hospital; Sevenoaks; On-site; GBP 26,000; Full time

Job summary

A leading independent healthcare provider in Sevenoaks is seeking a dynamic Customer Service Administrator. This role involves greeting and assisting patients, managing appointments, and delivering administrative support across various departments. Candidates should have GCSEs in English and Maths, along with customer service experience. Enjoy a competitive salary, private health insurance, and a collaborative team environment where your skills are truly valued. Join us and make a positive impact on patient care.

Benefits

Competitive salary

Private Health Insurance

Free secure staff parking

33 days annual leave

Paid day off on your birthday

Life Assurance

Free eye test

Relocation support packages

Qualifications

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience, ideally in a premium service environment.
• Confident using IT systems and managing appointments with care and precision.
• A team player with a positive, people-first approach.

Responsibilities

• Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
• Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
• Deliver outstanding administrative support across departments.
• Enhance the overall patient experience.

Skills

Customer service experience

IT systems proficiency

Team player

Attention to detail

Education

GCSEs in English and Maths (Grade 4/C or above)

Job description

Hours: Full Time | 40 Hours per Week | Salary £25,600 per annum

Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting

Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?

We’re looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital, Kent’s largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting – and make a real difference every day.

Why This Role Is for You

Whether you're from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.

In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.

What You'll Be Doing

As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:

• Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
• Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
• Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
• Play a vital role in enhancing the overall patient experience, every day.

What We’re Looking For

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience – ideally in a premium service environment.
• Confident using IT systems and managing appointments with care and precision.
• A team player with a positive, people-first approach.
• Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).

What You’ll Love About Working with Us

At KIMS Hospital, we believe in giving our people the time to care and the tools to succeed. You’ll enjoy:

• A competitive salary and permanent full-time hours
• Private Health Insurance
• Free secure staff parking
• 33 days annual leave (including bank holidays) plus a paid day off on your birthday
• Life Assurance
• Free eye test
• Relocation support packages (where applicable)

You'll also be part of a welcoming, collaborative team where your contribution is truly valued, and your professional development is actively encouraged.

Ready to Join Us?

If you're ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on 01622 237634 or email [e-mail].

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.