Customer Service Administrator

Culina Group; Milton Keynes; On-site; GBP 25,000; Full time

Job summary

A logistics company in Milton Keynes is seeking a Customer Service Administrator to support day-to-day administration and outstanding customer support. This full-time role offers a competitive salary of £24,744 per annum and requires attention to detail, proficiency in Microsoft Office, and a passion for customer service. Responsibilities include resolving customer queries, reporting, and administrative tasks. Enjoy 28 days annual leave, a pension scheme, life assurance, and other excellent benefits as part of a winning team.

Benefits

28 days holiday

Pension scheme

Life Assurance

Wellness programme

Eye Care Vouchers

Rewards & Recognition

Retailer discounts

Qualifications

• Passion for delivering an exceptional customer service experience.
• Attention to detail and accuracy.
• Ability to work in a fast paced environment.

Responsibilities

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs.
• Maintain a high level of customer/client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system.
• Chase outstanding PODs from hauliers, depots, etc.
• Ensure the completion and circulation of reports.

Skills

Exceptional customer service

Attention to detail

Good geographical knowledge

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

SAP experience

Excellent communication skills

Ability to work in a fast paced environment

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth our Milton Keynes site are now recruiting for a Customer Service Administrator to join their friendly team on a on a full time permanent basis.

Salary: £24,744 per annum.

Working hours: Monday - Friday, 8am-4pm.

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job responsibilities of Customer Service Administrator include:

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.

Additional Information

As part of our drive to make Great Beara great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!