Customer Service Administrator

Fabric Recruitment; Mansfield; On-site; GBP 26,000; Full time

Job summary

A reputable company in the client services sector seeks a Customer Service Administrator in Mansfield. This full-time, permanent role involves setting up client files, managing documentation, and liaising with both clients and internal staff to ensure successful operations. The ideal candidate will have strong customer service skills, be IT literate with Microsoft Office, and thrive in a fast-paced, compliance-focused environment. An excellent opportunity to contribute to high standards of service delivery.

Qualifications

• Proven customer service skills are essential.
• Ability to work competently with Microsoft Office software.
• Experience in a fast-paced, compliance-oriented environment.

Responsibilities

• Set up new client files, both manual and electronic.
• Produce daily work sheets and documentation for site visits.
• Liaise with Technicians for proper documentation.

Skills

Customer service experience

Excellent customer support skills

IT literate

Experience with Microsoft Office

Ability to work in a fast-paced environment

Experience in compliance-heavy roles

Job description

Customer Service Administrator

Full-Time, Permanent

Mansfield

£26,000

Introduction to the Company

This is a great opportunity to work for a reputable company within their field, being able to provide an excellent service to all clients and ensuring high standards at all times.

You will be responsible for working closely with clients and accurately recording claims and keeping clients updated throughout the full life-cycle.

Description of the role :

• Setting up new client files both manual and electronic for new instruction.
• Producing daily work sheets and documentation for site visits.
• Liaising with Technicians to ensure correct documentation is in place.
• Liaising with external providers to book appointments including Electricians and Surveyors.
• Recording all client data following phone conversations.
• Assisting with the deployment of staff.
• Communicating between both internal and external staff with progress.

About you :

• Customer service experience and excellent customer support skills.
• IT literate with experience of Microsoft Office.
• Experience of working within a fast paced environment.
• Experience of working within a compliance heavy role.

Ability to liaise with internal an...