Customer Service Administrator

Mamas & Papas; Huddersfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A well-known retail company in the United Kingdom is seeking a Customer Service Administrator to enhance customer satisfaction. Responsibilities include managing customer orders, handling queries and complaints, and ensuring accurate data logging. The ideal candidate will have strong organisational and communication skills, with a professional and customer-focused approach. This position offers a stable role with progression potential and a chance to make a real impact on customer satisfaction.

Qualifications

• Previous experience in a Customer Service Administrator or customer service role.
• Strong organisational and communication skills.
• Confidence working with systems and logging detailed information.

Responsibilities

• Accurately input and upload customer orders into the planning system.
• Act as the first point of contact via the customer helpline.
• Log, manage, and resolve customer complaints within agreed timelines.

Skills

Organisational skills

Communication skills

Ability to work under pressure

Customer-focused approach

Job description

Key Responsibilities

• Accurately input and upload customer orders into the planning system.
• Act as the first point of contact via the customer helpline.
• Liaise with customers to agree suitable delivery dates and times.
• Update systems with safety‑critical information and site details.
• Log, manage, and resolve customer complaints within agreed timelines.
• Provide PODs and respond to delivery‑related queries.
• Maintain accurate KPI and performance data.
• Support planners and controllers to ensure smooth daily operations.
• Carry out reconciliation duties and collate chargeable cost data.
• Provide holiday and sickness cover within the team.
• Complete ad‑hoc administrative tasks as required.

Must Haves

• Previous experience in a Customer Service Administrator or customer service role.
• Proven ability to work accurately under pressure.
• Strong organisational and communication skills.
• Confidence working with systems and logging detailed information.
• Professional, helpful, and customer‑focused approach.

Essential Skills & Experience

• Experience working to deadlines.
• High attention to detail.
• Ability to interact with internal teams and external customers.
• Comfortable handling queries, complaints, and data logging.

Why Apply?

This Customer Service Administrator position offers variety, responsibility, and the chance to make a real impact on customer satisfaction. If you're an organised and proactive Customer Service Administrator looking for a stable role with progression potential, we want to hear from you.

Apply Now