Customer Service Administrator

New Appointments Group; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK-based recruitment firm is seeking a Customer Service Administrator to join their friendly team in Westerham. The role involves providing top-notch customer service, processing orders, and resolving queries. Ideal candidates will have proven customer service experience, strong organisational skills, and the ability to work proactively in a busy environment. A competitive salary is offered, alongside the requirement to drive and ideally live locally. Visa sponsorship is not available.

Qualifications

• Proven experience in a customer service focused role.
• Strong organisational skills with the ability to prioritise workload effectively.
• Self-motivated and able to use initiative.

Responsibilities

• Provide high-quality customer service and internal sales support.
• Process customer orders and enquiries via phone, email, and post.
• Resolve customer queries and complaints effectively.

Skills

Customer service experience

Confident communication

Organisational skills

Attention to detail

IT literacy

Tools

SAGE

Job description

Customer Service Administrator

Hours: 37.5 hours per week, Monday to Friday

Location: Westerham

Salary: Competitive salary

We are recruiting for a Customer Service Administrator professional to join a small, friendly team in a busy internal sales and customer service environment. This role would suit someone with strong customer service experience who enjoys variety, responsibility, and working closely with colleagues.

Due to the business location, candidates must be a car driver and ideally live locally. We are unable to accept applications from candidates who require visa sponsorship to work in the UK.

Key Responsibilities

• Provide high-quality customer service and internal sales support to customers, suppliers, and colleagues
• Process customer orders and enquiries via phone, email, and post
• Identify and include all costs associated with sales orders, raising price queries where required
• Maintain accurate customer and order records using the SAGE system
• Check product availability and manage customer expectations
• Resolve customer queries and complaints, including delivery or service issues
• Support Credit Control with on-hold accounts and credit related order queries
• Liaise with the Purchasing team to ensure purchase orders are raised to meet customer requirements
• Raise delivery notes, pro-forma invoices, credit notes, and supplementary invoices as required
• Communicate proactively with customers regarding delays or service changes
• Work towards departmental KPIs and support overall sales performance by cross selling where appropriate

Person Specification

• Proven and consistent experience in a customer service focused role
• Confident communicator with a professional telephone manner
• Strong organisational skills with the ability to prioritise workload effectively
• Experienced in processing sales orders
• High attention to detail and accuracy with processing orders and maintaining records
• Proactive, self-motivated, and able to use initiative
• IT literate, with experience using CRM or order processing systems (SAGE is desirable)

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender re‑assignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.