Customer Service Administrator

Travail Employment Group; Corby; On-site; GBP 25,000; Full time

Job summary

A niche specialist machinery supplier in Corby is seeking a Customer Service Administrator to provide administration support to customers and field engineers. Responsibilities include managing customer queries, scheduling maintenance visits, and maintaining the CRM system. The ideal candidate will have experience in sales or support administration, excellent communication skills, and proficiency in Microsoft Office. This permanent role offers a salary of £24,500 per annum along with benefits like 33 days leave and healthcare.

Benefits

33 days paid holiday

Healthcare and Life Insurance

Pension

Friendly team environment

Qualifications

• Proficient in Excel and Microsoft Office.
• Comfortable with databases or CRM systems.
• Previous experience in a manufacturing or engineering environment is preferred.

Responsibilities

• Manage customer queries via calls and emails.
• Schedule maintenance site visits and order parts.
• Compile information for senior management reports.

Skills

Good working knowledge of databases/CRM systems and Microsoft Office

Excellent communication skills

Confident telephone manner

Experience in sales or support administration

Job description

Overview

Customer Service Administrator at a head office location of a niche specialist machinery supplier. Salary £24,500pa. Location: NN17 4AN. 33 days leave. Hours: 9am - 5pm, Monday to Friday. Benefits include Healthcare, Life Insurance, Parking, Training. Permanent role with an Immediate Start.

We have an exciting opportunity to join and provide administration support to customers and field based colleagues. You will be joining the Corby Head Office and will work directly with the operations team.

Responsibilities

• Taking incoming calls and emails from customers and a team of engineers, managing their queries, and making regular outbound contact with customers to confirm time-scales.
• Preparing and distributing quotations to customers and processing confirmed visits.
• Scheduling preventative maintenance site visits, ensuring all parts itinerary is present prior to visit, and ordering parts from suppliers when required.
• Liaising with the field team daily, updating jobs on the CRM system, and liaising with other teams including the workshop when required.
• Compiling information for reports for senior management.
• Carrying out all administration duties related to the role and providing adhoc administration support to other areas of the business when required.

Qualifications

• Good working knowledge of databases/CRM systems and Microsoft Office (including Excel).
• Excellent communicator with a friendly and confident telephone manner.
• Willing to be supported 1 to 1 to become familiar with company processes and procedures.
• Experience in sales administration, support administration, or account administration within a manufacturing or engineering environment.

About the role

You will be joining the Corby Head Office of a company established for over 20 years, with an enviable reputation in their specialist field. You will work with the operations team and have variety on a daily basis. The organisation is known for delivering high-quality machinery and service and seeks a Customer Service Administrator who shares that standard.

Benefits

• 33 days paid holiday per year.
• Permanent position with an immediate start.
• Healthcare and Life Insurance.
• Pension.
• Working Monday to Friday, 9am to 5pm.
• Friendly team environment.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.