Customer Service Administrator

The Recruitment Group; Brecon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local manufacturing company based in Brecon is seeking a Customer Service Administrator for a 4-day workweek. The role involves ensuring exemplary service, processing orders, and managing customer queries. Ideal candidates will possess strong communication and computer skills, with a focus on detail and teamwork. This position offers excellent benefits and Fridays off.

Benefits

Fridays off

Excellent range of benefits

Qualifications

• Confident on the phone to communicate effectively with customers.
• Strong attention to detail when processing orders and schedules.
• Ability to work in a team and manage tasks to meet deadlines.

Responsibilities

• Follow up quotations as required.
• Support the external sales team in their activities.
• Process customer orders and raise sales orders when necessary.
• Analyse customer schedules to meet their needs.
• Respond to customer telephone queries consistently.
• Notify customers of any changes affecting their requirements.
• Inform customers of price changes when necessary.

Skills

Good communication skills

Good computer skills

Attention to detail

Understanding of customs (import/export)

Experience in manufacturing/logistics

Team player

Ability to manage and prioritize tasks

Job description

We’re looking for a Customer Service Administrator to work for a local manufacturing company based in Brecon, Powys. This position is a 4 day working week 7.15am-5.30pm Monday to Thursday.

You will ensure that all customers receive first class service at all times, exceeding their expectations. You will interpret customer schedules and raise sales and work orders to meet these requirements whilst dealing with everyday queries raised by the customer.

Responsibilities

• Follow up quotations where appropriate
• Support the external sales team
• Receive and process customer orders, schedules and raise corresponding sales and work orders when appropriate
• Analyse and action customer schedules to meet requirements
• Respond to customer telephone queries on a continuous basis
• Advise the customer of any change that might affect their requirements
• Advise the customer of price changes to existing components where required

Qualifications

• Good communication skills and confidence on the phone
• Good computer skills and excellent attention to detail
• Understanding of customs (import/export) is desirable
• Experience of working in a manufacturing/logistics environment is desirable
• Team player with the ability to manage and prioritise tasks and work to tight deadlines

Our client offers an excellent range of benefits and Fridays off!

For more information and to apply, get in touch with our Witney branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search.

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