Customer Service Administrator

Cummins Mellor; Blackburn; On-site; GBP 27,000; Full time

Job summary

An established repair and reinstatement business is looking for a Customer Service Administrator in Blackburn. This role requires strong communication skills and attention to detail, with responsibilities including maintaining customer communication, updating data, and managing appointments. The position offers a competitive salary of £27,000, comprehensive onboarding, and personal development opportunities. If you are dedicated to delivering exceptional customer service, this could be the perfect fit for you.

Benefits

Competitive salary

Comprehensive onboarding

Free parking

Professional development opportunities

Supportive working environment

Qualifications

• Proven track record in customer service administration roles.
• Exceptional written and verbal communication skills.
• Ability to work collaboratively in a team-focused environment.

Responsibilities

• Maintain communication with customers, insurers, and colleagues.
• Review and update data on internal systems and client portals.
• Schedule and manage appointments efficiently.

Skills

Strong communication skills

Attention to detail

Proactive learner

Job description

An established repair and reinstatement businessis seeking an individual who shares its passion and ambition. This is an exciting opportunity to join at a pivotal moment and contribute to future success.

The Role

An opportunity has arisen for a Customer Service Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.

This dynamic position includes a variety of responsibilities, such as:

• Maintaining professional communication with customers, insurers, and colleagues nationwide
• Efficiently reviewing and updating data on both internal systems and client portals
• Skilfully scheduling, managing, and reviewing appointments in a timely manner
• Safely handling sensitive data related to customer claims
• Providing regular updates on the progress and timescales of claims/contracts
• Effectively addressing and resolving queries and complaints
• Updating the customer service database and generating reports for management

What Are We Looking For?

• A dedicated customer service administrator with a proven track record in similar roles
• Exceptional written and verbal communication skills
• A team player who thrives in a collaborative environment
• Strong attention to detail, ensuring accuracy in all tasks
• A proactive learner with the confidence to succeed

What’s in It for You?

• Competitive salary: £27,000
• Comprehensive onboarding and induction programme
• Ongoing personal and professional development opportunities
• Free parking
• Supportive and friendly working environment

This is an excellent opportunity for someone looking to join a forward-thinking organisation and play a key role in its growth plans. If you possess outstanding communication skills and are committed to delivering exceptional customer service, this role could be the perfect fit.