customer service administration apprentice

I Holland; Long Eaton; On-site; GBP 14,000 - 20,000; Full time

Job summary

A leading manufacturer of tablet punches in Long Eaton is seeking an apprentice for business administration. You will provide customer support, manage orders, and gain valuable skills in communication and organization. Candidates should have GCSEs in English and Maths. This apprenticeship offers a blend of work-based learning and classroom training at our City Hub Campus.

Responsibilities

• Providing timely and accurate quotations and supporting information to customers.
• Collating all necessary information, drawings and correspondence.
• Co-ordinating activities between agents and customers.
• Entering orders accurately onto the computer system.
• Facilitating the supply of customer samples/drawings.
• Storing and archiving information according to procedure.
• Providing ongoing support to all customers.
• Covering Reception duties as required.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Education

GCSE in English (grade 9-4)

GCSE in Maths (grade 9-4)

Job description

Responsibilities

• Providing timely and accurate quotations and supporting information to customers
• Collating all necessary information, drawings and correspondence
• Co-ordinating all activities between agents and customers
• Entering orders accurately onto the computer system and facilitating the supply of customer samples/drawings
• Storing and archiving all information according to procedure
• Providing ongoing support to all customers
• Cover Reception duties as and when required

Apprenticeship details

• The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus
• You will be assigned an assessor who will set tasks and mark them throughout the course
• You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement
• End point assessments include project presentation, remote portfolio interview and knowledge test
• This apprenticeship is work-based learning. Therefore, most of the time you will be working at the employer's address
• Business Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)
• Functional Skills if required
• Please note that the apprenticeship standards require the apprentice to sit for an End Point Assessment. Please refer to the link above for more information.

Qualifications and skills

• GCSE in English (grade 9-4)
• GCSE in Maths (grade 9-4)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental

About I Holland Limited

I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 79 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.