Customer Service Account Manager

Universal Business Team; Sandbach; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading security provider in Sandbach is seeking a Customer Service Account Manager to manage and expand service contracts. In this role, you will drive proactive sales, maintain client relationships, and ensure outstanding customer service. The ideal candidate is organized and target-driven with proven sales experience. Competitive salary plus commission, and 25 days holiday are offered.

Benefits

Competitive salary and commission potential

Supportive work culture

Modern office environment

25 days holiday plus bank holidays

Qualifications

• Proven experience selling service or maintenance contracts.
• Highly organized, customer-focused, and target-driven.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Convert completed installations into long-term service contracts.
• Identify new business opportunities with facilities management companies.
• Manage complex client relationships focusing on satisfaction.

Skills

Sales experience

Excellent communication

Customer-focused approach

Negotiation skills

Organizational skills

Job description

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Customer Service Account Manager
Sandbach, Cheshire Full-time (Mon-Fri 42.5 hours), Office-based
£35,000-£45,000 + £10k-£15k OTE commission

Are you a driven sales professional passionate about customer service and contract growth? Step into a vital role managing and expanding service and maintenance contracts for a leading security provider. You'll work closely with the sales and service teams, turning installations into ongoing service agreements and proactively growing the client base.

About the Role:

You'll play a pivotal role managing and expanding service and maintenance contracts-from securing renewals on legacy equipment to converting new installations into long-term service agreements. With a dedicated team of engineers on the road, your focus will be to build strong client relationships, drive proactive sales, and deliver outstanding customer service aligned with SLAs and targets.

Key Responsibilities:

• Convert completed installations into long-term service and maintenance contracts
• Identify new business opportunities, especially with facilities management companies
• Manage complex client relationships with a focus on customer satisfaction and SLA compliance
• Drive sales growth by renewing contracts and closing new deals
• Use CRM tools to manage your pipeline and report progress

Requirements

• Proven experience selling service or maintenance contracts
• Highly organised, customer-focused, and target-driven
• Excellent communication, negotiation, and relationship-building skills
• Comfortable starting internally with progression to face-to-face client meetings
• Willingness to travel occasionally

Why You'll Love This Role:

• Competitive salary plus strong commission potential
• Supportive, motivated culture with real career growth
• Modern office environment with free parking and kitchen facilities
• 25 days holiday + 8 bank holidays, 42.5-hour workweek

If you're ready to own and grow a key revenue stream in a fast-growing business, apply now!

IND25