Customer Service Account Manager

Square Peg Associates; Accrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy in the North West of England is seeking a Customer Service Account Manager to provide professional service in a busy, office-based environment. This role involves handling customer queries via phone and email, building relationships with clients, and resolving issues with an upbeat attitude. Ideal candidates will have strong IT skills and a friendly telephone manner, making it perfect for those passionate about customer service. Excellent benefits and a supportive work environment are offered to the right candidate.

Benefits

Excellent salary & benefits

Modern office with onsite restaurant

Qualifications

• Must have worked in an office environment dealing with customer service calls.
• Strong IT skills required, especially in Word and Excel.
• Friendly and informative telephone manner essential.

Responsibilities

• Handle inbound customer service calls and email correspondence.
• Resolve queries and build relationships with customers and suppliers.
• Build excellent rapport with customers and deliver 1st class service.
• Forward non-customer service calls to the relevant department.
• Deal with technical information and complete relevant paperwork.

Skills

Strong IT skills including Word & Excel

Excellent telephone manner

Professional customer service experience

Job description

Customer Service Account Manager

Location: Accrington

Salary: Excellent salary & benefits

Our client is a professional organisation with a large Customer Service team within an open plan office environment. They are looking for an exceptional Customer Service candidate who can handle all queries and clients with confidence and maturity.

This is an office based Customer Service role, a really varied position dealing with business customers, resolving queries regarding orders, samples, and logistics queries. It will involve vast liaison with other areas of the business.

This is a busy role with an upbeat, positive and professional environment. This is not a call centre; it is working for a business that prides itself on providing excellent, professional and efficient service.

The showrooms and offices are modern and contemporary with an onsite restaurant.

This is a fabulous role; please call us for further details.

Responsibilities

• Answering inbound customer service calls as well as dealing with email correspondence
• Query resolution – building relationships with customers and suppliers
• Building an excellent rapport with customers delivering a 1st class service
• Will forward any non customer service calls to the relevant department
• Deal with technical information and queries
• Completing all relevant paperwork and administration

Qualifications

• Essential to have worked in an office environment dealing with professional customer service calls
• Strong IT skills including Word & Excel
• An excellent telephone manner, polite, friendly and informative

We are looking for someone who is used to dealing with complex queries with ease. Someone who has previous work experience within a Customer focused environment.

An excellent working environment is provided within a highly reputable business with great employee benefits.

Join this dynamic team and contribute to the continued growth! If you’re an ambitious individual with a passion for your work, we’d love to hear from you.

About Square Peg Associates

At Square Peg Associates, we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base, we build strong relationships with them.

If you’re interested in exploring our current vacancies, visit our website at Squarepegassociates.co.uk.