Customer Service

Michael Page (UK); Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable staffing agency in Sheffield is seeking a Customer Service professional to handle customer queries, maintain records, and support the sales team. A successful candidate should have prior experience in customer service, strong communication skills, and proficiency in CRM systems. This role offers competitive hourly pay between £15.50 and £16.80, 25 days of holiday leave, and the opportunity to work in a hybrid model after training.

Benefits

Hourly pay rate of £15.50 to £16.80

25 days of holiday leave

On-site parking

Opportunity for hybrid working

Qualifications

• Previous experience in customer service or client support role.
• Strong communication and problem-solving skills.
• Proficiency in using CRM systems.

Responsibilities

• Handle customer queries and provide accurate information.
• Maintain and update customer records using internal systems.
• Support the sales team with administrative tasks.

Skills

Strong communication skills

Problem-solving skills

Customer relationship management proficiency

Detail-oriented approach

Ability to work independently

Job description

• Immediate start !
• Great rates of pay.

About Our Client

This opportunity is with an organisation who pride themselves on their commitment to quality and customer care. They provide a supportive work environment and value employees who contribute to their operational excellence.

Job Description

• Handle customer queries and provide accurate information in a timely manner.
• Maintain and update customer records using internal systems.
• Coordinate with internal departments to resolve client issues effectively.
• Support the sales team with administrative tasks and order processing.
• Ensure compliance with company policies and procedures in all customer interactions.
• Assist in preparing reports and analysing customer feedback to improve service delivery.

The Successful Applicant

A successful Customer Service professional should have:

• Previous experience in a customer service or client support role.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) systems.
• A detail-oriented approach to managing tasks and records.
• The ability to work independently and as part of a team.
• Familiarity with the industrial/manufacturing sector is advantageous.

What's on Offer

• Hourly pay rate of £15.50 to £16.80, depending on experience.
• 25 days of holiday leave, ensuring a good work-life balance.
• On-site parking for convenience.
• Opportunity to work in a hybrid model, combining on-site and remote working after training.