Customer Service

Travail Employment Group; Grantham; On-site; GBP 27,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Representative in Grantham. This role involves providing exceptional customer service, managing enquiries, and coordinating service delivery across sites. Ideal candidates will have customer service experience and proficiency in Microsoft Office. The position offers 33 days paid holiday, a friendly team environment, and opportunities for career progression within a multi-site organization committed to resource preservation.

Benefits

33 days paid holiday per year

Friendly team environment

Christmas holiday shutdown

Casual dress

Company pension

Gym membership

Referral programme

Free parking

Qualifications

• Demonstrate previous experience in customer service or an administrative role.
• Confident working knowledge of Microsoft Office.
• Be an excellent communicator with a friendly telephone manner.

Responsibilities

• Answer incoming calls and respond to emails.
• Provide customer service both internally and externally.
• Support customer onboarding and coordinate service delivery.
• Produce customer reports and process orders and quotes.

Skills

Customer service experience

Microsoft Office proficiency

Excellent communication skills

Friendly telephone manner

Job description

Overview

Customer Service
Grantham NG31
Permanent - ASAP
£26.5k pa
25 days holidays + bank hols, parking, Employee discount, Gym membership, Monday to Friday 8:30am to 5:00pm

Job Role

Due to continued success and rapid expansion plans, a multi-site recycling facility has an exciting opportunity for a Customer Service Representative to join their friendly and collaborative team after an internal departmental promotion. This role plays a key part within their warranty and compliance team, ensuring customers receive a first-class experience across a network of UK sites. From onboarding new clients to managing enquiries, bookings, and order processing, you'll be at the heart of delivering smooth and efficient service:

• Answering incoming calls and responding to emails
• Providing customer service both internally and externally
• Supporting customer onboarding
• Liaising with partners and suppliers to coordinate service delivery
• Producing customer reports and processing quotes, purchase orders, and sales orders
• Setting up new contracts and managing existing customer records accurately
• Organising and managing bookings using internal systems

Requirements

We would expect the successful customer service representative to be able to demonstrate previous experience in customer service or an administrative role. Confident working knowledge of Microsoft Office, be an excellent communicator and have a friendly confident telephone manner. You will be supported 1 to 1 to become familiar with the company processes and procedures. This would be an ideal role if you have worked within sales administration, customer service administration, warranty support or a sales support position.

Company

You will be joining the Grantham Office of a company that operates across 38 facilities in the United Kingdom and Ireland, employing over 1700 people. The organisation’s vision and commitment is ‘To protect and preserve the world’s finite resources’ whilst delivering outstanding quality customer service. They are keen to recruit a customer service representative who strives to offer the same. They offer ongoing training and coaching and ultimately opportunities to progress within the organisation.

Benefits for customer service representative

• 33 days paid holiday per year
• Friendly team environment
• Christmas holiday shutdown
• Team nights out
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee store discount
• Free parking
• Gym membership
• Referral programme

How to apply for customer service representative

Please contact Amy Barber to discuss this role further or forward her a copy of your CV to us, call 01476 577428 today

Travail Employment Group is acting as an Employment Business in relation to this vacancy.