Customer Sales & Service Administrator

10 Recruitment Ltd; Birstall; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent recruitment agency is looking for a Customer Sales & Service Administrator based in Birstall. In this office-based role, you will be the first point of contact for existing merchants, providing exceptional support and handling various queries. The ideal candidate will have over 3 years of B2B sales or account management experience, strong administrative skills, and confident communication abilities. This position offers a competitive salary and the potential for uncapped commission.

Benefits

Full training provided

Clear progression opportunities

Supportive, collaborative team

Immediate start available

Varied role with real ownership

Qualifications

• 3+ years in B2B sales or account management.
• Strong organizational skills.
• Ability to communicate effectively.

Responsibilities

• Act as the first point of contact for existing merchants.
• Reduce churn through exceptional customer support.
• Process and activate new orders efficiently.
• Handle merchant queries (terminal issues, account blocks).
• Provide aftersales support – collecting reviews & referrals.
• Cross-sell and upsell additional services.
• Convert new leads into active merchants.
• Keep CRM records accurate and up to date.

Skills

B2B sales experience

Strong admin skills

Confident communication

Problem-solving ability

Job description

Customer Sales & Service Administrator

Location: Birstall (WF17) - Office Based

Pay: £24,000 - £30,000 + uncapped commission (OTE £32k-£40k+)

Benefits:

• Full training provided
• Clear progression opportunities
• Supportive, collaborative team
• Immediate start available
• Varied role with real ownership

Must Haves:

• 3+ years in B2B sales or account management
• Strong admin and organisational skills
• Confident communication & problem‑solving ability
• Full‑time, permanent, 9am to 5.30pm Monday to Friday

Introduction

If you’re looking for a role where every day looks different and you can truly take ownership, this Customer Sales & Service Administrator position is for you. You will be supporting a large estate of merchants, handling everything from onboarding to aftercare, spotting growth opportunities, and delivering top‑tier customer service. This is a brilliant chance to develop your commercial, customer‑service, and administrative skills in a fast‑moving environment.

Key Responsibilities

• Act as the first point of contact for existing merchants
• Reduce churn through exceptional customer support
• Process and activate new orders efficiently
• Handle merchant queries (terminal issues, account blocks, compliance requests)
• Provide aftersales support – collecting reviews & referrals
• Cross‑sell and upsell additional services
• Convert new leads into active merchants
• Keep CRM records accurate and up to date

Optional Qualifications / Skills

• Payments, fintech, or financial services experience
• Track record of growing accounts or winning repeat business
• Ability to work confidently in a target‑driven environment

How to Apply

If you’re ready to bring your admin, sales, and service skills together in one exciting, office‑based role – and you want a job where you shape your own day – hit apply now! Immediate starts available.