Customer Sales Advisor

Serco Leisure; Greater London; On-site; Part time

Job summary

A leisure services provider in Greater London is seeking an enthusiastic individual for a customer service role focused on sales growth at the Oak Tree and Water Meadows Leisure Centre. This position requires strong communication skills and the ability to achieve targets in a busy environment. Employees enjoy a range of benefits, including free membership, training opportunities, and a generous pension scheme. Join us in promoting healthy lifestyles in our community.

Benefits

Free membership at the Centre

Discounted classes and facilities

6% employer-matched pension

Up to 21 days annual leave

Life assurance

Excellent development opportunities

Qualifications

• Experience dealing with customers face-to-face and over the phone.
• Ability to remain calm under pressure.
• Confidence in using IT systems.

Responsibilities

• Achieve daily/weekly KPIs in sales.
• Create outreach plans to increase leads.
• Produce social media posts to promote business.
• Deliver outstanding customer experiences.

Skills

Customer service experience

Excellent communication skills

Proactive and self-motivated

Good telephone manner

Job description

Job Details

Location: Oak Tree and Water Meadows Leisure Centre

Working Hours / Pattern: 30 hours per week – Week 1: Mon, Tues 11am‑7pm; Wed, Thurs, Fri 1pm‑6pm. Week 2: Mon, Tues 11am‑7pm; Wed 1pm‑6pm; Sat, Sun 9am‑2pm.

Salary: up to £19 per annum + Commission + Excellent Benefits.

More Leisure Trust aims to encourage active, healthy lifestyles in a safe, warm, clean, friendly and fun environment. We want you to help grow the Serco leisure gym membership and swim lesson programme at Oak Tree and Water Meadows, supporting local sites and contributing to community activity programmes.

Responsibilities

• Achieve daily/weekly KPI’s (Calls / Appointments / Lead generation & Sales).
• Create and deliver outreach plans to increase lead generation into the centres.
• Produce engaging social media posts that showcase areas of the business requiring growth.
• Deliver outstanding customer experiences to maximise conversions into sales.
• Assist other staff members when required.
• Maintain customer records and handle cash accurately.
• Use IT systems effectively to support sales activities.

Qualifications

• Previous experience dealing with customers face‑to‑face and over the phone in a busy environment, including sales experience.
• Excellent communication and customer‑care skills; able to remain mature and calm under pressure.
• Proactive, innovative, self‑motivated and target‑driven.
• Good telephone manner and confidence using IT systems.
• Desirable: holding a valid driving licence for travel between sites.

Why Join Us

By working within Leisure, you’ll play a critical role in ensuring that the communities we serve receive exceptional service, providing a safe and fun environment that keeps people healthy and connected.

We value diversity and offer opportunities for internal progression – from additional training to senior management roles.

Our staff provide the best possible service and take pride in their work.

Benefits

• Free membership at the Centre and heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent development and training opportunities.
• 6% employer‑matched pension contribution.
• Up to 21 days annual leave (pro‑rata) + Public Holidays.
• Life assurance up to 2× base salary.
• All Leisure benefits – employee benefits package.

If you feel you meet the above criteria, please apply today!