Customer Retention Manager

Netwerkplan; Gravesend; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading environmental services provider based in Gravesend is seeking a proactive Retention Manager to improve customer loyalty and maintain strong client relationships. The ideal candidate will have experience in a similar role, possess excellent communication skills, and be self-motivated. This is an exciting opportunity for someone looking to develop their career in a growing company that values innovation and employee success.

Benefits

End of year bonus

Mobile + Laptop

Pension

25 Days Holiday

Bank Holidays

Qualifications

• Experience within a similar role.
• Self-starting and highly motivated.
• Ability to work well autonomously and as part of a team.

Responsibilities

• Develop and implement a client retention strategy to prevent contract losses.
• Serve as a point of contact for existing customers, resolving issues promptly.
• Identify opportunities for cross selling and service improvements.

Skills

Strong Communication Skills

Good IT skills

Attention to detail

Problem Solving

Customer liaison excellence

Job description

Job Overview

Retention Manager — Industry: Environmental Services — Based: Gravesend, Kent

Highly Competitive Salary + End of year bonus + Mobile + Laptop + Pension + Excellent Company Benefits + 25 Days Holiday + Bank Holidays + Great working environment

Job Introduction

This is an opportunity to earn an exponential salary whilst working for a highly established provider of Drainage Maintenance Services who sits as a recognised quality provider within the industry. Therefore, we are looking for an ambitious individual to join our growing and exciting team. Your role will be of the upmost importance regarding business development will have a huge impact on the business as it goes through a period of intense growth. Due to the growth and the impact this role will have it is a huge opportunity for the individual who is successful in securing the role to really show what they can do.

We are seeking a proactive and customer-focused Retention Manager to oversee client relationships and ensure long-term satisfaction within our business. This role is critical in driving customer loyalty, improving retention, and maintaining strong partnerships with clients. The ideal candidate will combine role experience with excellent communication and problem-solving skills to create a seamless experience for our clients.

This is an exciting opportunity to join a highly established business which leads from the front in terms of innovation and technology. The business forecasts a great growth year for 25/26 and therefore they will be looking to appoint a person who is looking to develop their career, who has experience in a similar role.

The Ideal Candidate

The ideal candidate will be able to demonstrate the following competences:

Key Responsibilities

• Experience of generating outbound communication across multiple channels.
• Proven ability to prioritise a busy and varied workload.
• Able to demonstrate flexibility to achieve KPIs and targets.
• Develop and implement a client retention strategy to prevent contract losses.
• Serve as a point of contact for existing customers, listening and acting upon their concerns and resolving issues promptly.
• Monitor customer satisfaction.
• Collaborate with the wider sales and operations teams to ensure quality consistent service, timely resolution, and managed expectations.
• Identify opportunities for cross selling, up-selling and service improvements.
• Report on retention trends and outline any concerns where needed.
• Manage contract renewals.
• Support colleagues in best practice to strengthen client relationships and ensure continuation of service.
• Build long term customer relationships with clients.

Key Skills

• Experience within a similar role.
• Strong Communication Skills Are Essential.
• Good IT skills
• Diligent with excellent attention to detail.
• Able to stay calm under pressure.
• Self-starting and highly motivated.
• Ability to work well autonomously and as part of a team.
• Attention to detail.
• Analysing, Planning and Organizing
• Enthusiasm & Drive
• Problem Solving
• Customer liaison excellence
• Motivational skills

The ideal candidate will be a self-motivated, driven individual who works well as part of a team, always putting business and client needs at the forefront of what you do as a polished professional in the market and who is keen to develop their career within this sector by way of growth of the division and a natural organic progression of your own career. Giving an opportunity for an individual with the drive and ambition to make a name for themselves with a business that supports successful individuals and actively promotes from within.

Send your CV for immediate consideration and interview.

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