Customer Representative

Graduate Talent; Stratford-upon-Avon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in the UK is seeking a skilled Account Manager to help businesses achieve compliance and sustainability goals. The role involves managing customer relationships, collaborating with various teams, and ensuring timely submissions of critical data. Ideal candidates will be organized, proactive, and possess strong communication skills. The company offers a supportive work environment, flexible working options, and numerous perks, including bonuses and wellbeing initiatives.

Benefits

Hybrid working flexibility

Participation in annual Incentive Plan

25 days holiday + bank holidays

Option to buy or sell 9 extra days

Birthday off

Paid volunteering day

Access to private medical

Cycle to work scheme

Subsidised gym access

Life Assurance and Income Protection schemes

Pension scheme with up to 8% employer contribution

Access to rewards and discounts platform

Wellbeing initiatives and LinkedIn Learning

Friendly social events

Qualifications

• Comfortable taking on large volumes of technical information.
• Able to work collaboratively across teams.
• Experience in account management.

Responsibilities

• Manage a portfolio of accounts covering all Producer Responsibility legislation.
• Work closely with Data Consultants and share progress with Data Insights Analysts.
• Plan and deliver all submissions ahead of deadlines.
• Build and maintain strong relationships with customers.

Skills

Excellent written and verbal communication

Highly IT literate in Microsoft Office

Highly organized with excellent planning and scheduling skills

Solution-oriented

Friendly and customer-focused

Education

A-levels or equivalent

Degree or equivalent

Job description

Help businesses stay compliant and achieve their sustainability goals.

How you’ll make a difference

Working with over 400 customers to build accurate data sets that ensure compliance with legislative and voluntary commitments.

What you’ll be doing

• Account Management
  Manage a portfolio of accounts covering all Producer Responsibility legislation. Ensure customer expectations are understood and met.
• Collaboration
  Work closely with Data Consultants to ensure critical paths are created, shared, and adhered to. Share progress, queries, and insights with Data Insights Analysts.
• Timely & Accurate Submissions
  Plan and deliver all submissions ahead of deadlines. Ensure all submitted data complies with legal requirements. Attend and lead audits of customer data collection methods. Provide bespoke training and support to customers.
• Industry & Service Knowledge
  Stay up-to-date with industry trends, policy updates, and service developments.
• Customer Service Excellence
  Build and maintain strong, positive relationships with customers. Facilitate smooth communication between customers and the company. Lead customer meetings and represent at audits and events.
• Service Growth
  Understand customer goals and collaborate with the operations team to innovate services. Use your knowledge of services to identify cross‑ and upselling opportunities.

About you

You’ll thrive in this role if you are:

• Highly organized with excellent planning and scheduling skills.
• Solution‑oriented and proactive.
• Friendly, approachable, and customer‑focused.
• Collaborative and able to work well with colleagues across teams.
• Comfortable taking on large volumes of technical information.

Technical skills & experience

• Excellent written and verbal communication.
• Highly IT literate in Microsoft Office.
• Full, clean UK driving licence.

Education

• Minimum: A-levels or equivalent.
• Desirable: Degree or equivalent.

Why you’ll love working here

Our client has created a friendly, supportive environment with flexible working and great opportunities to grow. You’ll get:

• Hybrid working / dual location flexibility.
• Participation in the annual Incentive Plan (up to 10% bonus).
• 25 days holiday + bank holidays.
• Option to buy or sell up to 9 extra days.
• Birthday off 🎂
• Paid volunteering day 🌍
• Access to private medical, cycle to work, and subsidised gym.
• Life Assurance, Critical Illness, and Income Protection schemes.
• Pension scheme up to 8% employer contribution.
• Access to rewards & discounts platform.
• Wellbeing initiatives and LinkedIn Learning for development.
• Friendly social events and after‑work gatherings 🎉.

Join a team that genuinely cares about sustainability and delivering excellent service — where your work will make a real difference.

Sound like you? If you enjoy building relationships, supporting customers, and making an impact in a purpose‑driven company — we’d love to hear from you.