Customer Relationship Manager - Tarring Manor

Caring Homes Group Ltd; Worthing; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable care provider in Worthing seeks a Customer Relations Manager to enhance occupancy through tailored marketing strategies. The role involves developing marketing plans, planning events, and building relationships with residents and their families. Candidates should possess sales experience, excellent communication skills, and a passion for improving elderly quality of life. Join us in creating a warm and supportive environment.

Benefits

Competitive salary and benefits package

Ongoing professional development

Inclusive work environment

Free DBS & Blue Light Card

High street discounts

Employee assistance program

Qualifications

• Proven experience in business development, sales, or a similar role.
• Ability to work independently and as part of a team.
• Passion for working with the elderly.

Responsibilities

• Collaborate with the Home Manager to develop sales and marketing plans.
• Drive occupancy through targeted activities.
• Plan events and create marketing materials.

Skills

Empathy

Interpersonal skills

Communication skills

Sales expertise

Teamwork

Tools

Microsoft Office

CRM software

Job description

Overview

As a Customer Relations Manager, you'll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Your sales and marketing expertise will be essential in driving occupancy in our Homes. From planning and executing external events to creating and distributing marketing materials and social media content, you'll showcase and enhance the benefits of Caring Homes, positioning us as the preferred choice for future residents.

Responsibilities

• Collaborate with the Home Manager to develop tailored sales and marketing plans.
• Drive occupancy in our Homes through targeted activities and campaigns.
• Plan and execute external events; create and distribute marketing materials and social media content.
• Showcase and enhance the benefits of Caring Homes to prospective residents, families, and professionals.

Qualifications

• A heart full of empathy and a genuine desire to make a difference.
• Proven experience in business development, sales, or a similar role, preferably within the healthcare industry but not essential.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.
• A passion for working with the elderly and enhancing their quality of life.

At Caring Homes, we\'re not just about providing care; we\'re about creating a warm and welcoming home for our residents and our incredible team members. Our mission is simple yet profound: to make each home the best possible place to live and work. We believe in fostering a family-like environment where everyone feels valued, respected, and cherished.

Every resident is unique, and so is their care. Join us in delivering personalised support that meets the diverse needs and interests of our residents, always with their comfort and happiness in mind.

Why Join Us?

• Professional Growth: We are committed to your career development and offer continuous training and opportunities for advancement within the social care sector.
• Supportive Environment: Be part of a team that values empathy, dedication, and professionalism.

Perks

• Competitive salary and benefits package including bonus / commission.
• Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• High street discounts
• Employee assistance program for personal and professional support.