Customer Relationship Manager

NHS; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare service provider in Birmingham seeks a Customer Relationship Manager to enhance partnerships with NHS Trusts and Local Authorities. The candidate will be responsible for developing key client relationships, securing business opportunities, and ensuring exceptional service. Ideal applicants should have proven sales experience in healthcare and excellent communication skills. This role involves regular client engagement and offers a chance to make a substantial impact in the community.

Qualifications

• Proven experience in sales or account management ideally within healthcare.
• Strong track record of winning business and achieving targets.
• Confidence engaging with clients at all levels.

Responsibilities

• Meet customers face to face weekly to build relationships.
• Generate and secure spot purchase opportunities.
• Act as the main contact for key accounts.

Skills

Relationship building

Negotiation

Communication

Sales acumen

Job description

Are you a confident sales professional looking for a role where your work truly impacts people's lives?Join us as Customer Relationship Manager and help us build trusted partnerships with NHS Trusts, Local Authorities and care providers across the UK.

Main duties of the job

• Meet customers face to face each week to build and maintain strong relationships
• Generate and secure spot purchase opportunities with NHS Trusts Local Authorities and independent providers
• Act as the main contact for key accounts ensuring excellent service and repeat business
• Develop new opportunities through networking market research and direct approaches
• Use CRM tools to manage leads track activity and keep the pipeline up to date
• Represent Prometheus at meetings local events and conferences presenting our services with confidence

About us

Prometheus Safe & Secure are a leading provider of secure patient transportation and mental health support. Our premium services deliver rapid response times, a comprehensive care team, and dedicated industry-standard transportation vehicles - all designed to facilitate a safe and comfortable experience for every patient in our care.

With bespoke, secure transport solutions tailored to a diverse range of needs, we provide more than just efficient transportation; we offer peace of mind to our patients and their loved ones in vulnerable or sensitive moments.With our unwavering dedication to safety, security, and compassion, Prometheus strives to set the standard for excellence in secure mental health and transportation services.

Job responsibilities

We partner with NHS Trusts, Local Authorities and independent providers to deliver reliable, responsive and compassionate services.

Our colleagues are proud to work for a company that values professionalism, compassion and doing the right thing, and we give our people the tools and trust they need to succeed.

We are now looking for a Customer Relationship Manager to help us grow and strengthen these partnerships. In this role you will be in front of customers every week, building trusted relationships, securing spot purchase opportunities and ensuring Prometheus is always the first call when urgent support is needed. Reporting directly to the Sales and Marketing Director, you will play a key role in driving revenue and long term customer loyalty.

What We Are Looking For

• Proven experience in sales or account management ideally within healthcare NHS Local Authority commissioning or another service led sector
• A consistent track record of winning business and achieving targets
• Strong relationship building negotiation and communication skills
• Confidence engaging with clients at all levels in a professional face to face setting
• A proactive organised and target driven approach with commercial awareness

Person Specification

Qualifications

• Proven experience in sales or account management ideally within healthcare NHS Local Authority commissioning or another service led environment
• A clear track record of winning business and consistently achieving targets
• Strong ability to build relationships influence decisions and negotiate effectively
• Confident engaging with clients at all levels in a professional face to face capacity
• Proactive organised and target driven with strong commercial awareness
• Comfortable working independently managing your time and travelling regularly to meet customers

Experience

• Full right to work in the UK
• Full UK driving licence with access to your own vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.